Top rated hotels in Pasco County

Residence Inn Tampa Suncoast Parkway at NorthPointe Village
4.5/543 Reviews
Myself and three of my friends, take a golf trip every year and have stayed here for the past ten years or so. Please note that everyone that works there is wonderful and very accommodating. The daily breakfast was very good. However, since the proprty has been purchased and new management has taken over, things have gone downhill. Upon arrival neither rooms could be opened. After a time and new room cards, we were able to get into our room. The other room could not be unlocked. Finally a maintenance worker was able to open the door with his master fob, but couldnot get the key cards to work. since no other rooms were available, they were given a master fob. I assume it was set to only work on that room, but it would not work on the outside doors. The next day when we returned and went to our rooms. The room with the lock trouble was wide open and lock was in pieces on the table. They had been working on it and had left it that way while they were somewhere else. Do not know how long it was open for. When we checked out, one room was supposed to be on my credit card, the other room was supposed to be on one of their cards. They left everything on my card. They had the information and card number for the other from check-in. Perhaps the staff is not all properly trained. The assistant manager assured us she could fix it. Each room should have been approximately $2200. By the time she was done, the other room had $4400 charged and mine had been charged nearly $11,000. At that time she said she could not change it because of the large amount involved. When we got home, we had to spend time calling the general manager and spend a couple of weeks calling my credit card company (just in case) and checking in online to make sure the excess charges were removed. It was finally straightened out, but it should never have happened. As a side note there used to be activities four nights per week for the guests, i.e., pizza night, grill night, movie night and so on. Not anymore. Overall disappointing.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.