Top rated hotels in Paso Robles

Courtyard Paso Robles
4.2/597 Reviews
I booked a suite for myself and 2 toddlers. Paid extra for the suite to give them a separate sleeping area. The evening front desk manager took a long time asking me 1000 questions about my preferences for a room which I half listened to as I managed my kids. I thought I was clear about just wanting the room type I booked and thought that was understood. Got to the room and it's a standard 2 bed room, not a suite. Called down. Now I'm told the suite I booked wasn't available. Like...just tell me that in the first place instead of trying to hustle me into thinking you're downgrading me for ”my preference.” No compensation was offered. Nice enough place, rooms a bit old but not terrible. Probably their front desk could use a little training on managing the rooms inventory with your third-party partners. Not confirming my room type at check in is also not good practice. Amy (?) at the breakfast bar was phenomenal. She was automatically my kids favorite person in the place she was so sweet with them, and comp'd my coffee 😊. She's the only reason this isn't a one star review.

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