Cozy Resort, A Boutique Hotel. Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback.We regret that there was confusion during your booking due to similar hotel names. We understand how this situation could lead to disappointment, especially if your expectations were based on a different property.We sincerely apologize for the concerns you raised regarding the entrance, parking area lighting, cleanliness of the desk, and the condition of the bedding. This is certainly not the standard we aim to provide, and your comments will be reviewed carefully with our housekeeping and operations teams to ensure improvements are made immediately.We are also sorry if you felt that any staff member appeared annoyed during the room access issue. Please be assured that this is not the level of hospitality we strive for, and we will address this internally to reinforce our service standards.On a positive note, we are glad to hear that the air conditioning worked well during your stay. Guest comfort is very important to us.We truly value your honest feedback, as it helps us identify areas that require attention. We hope you may consider giving us another opportunity in the future to provide a more pleasant and seamless experience.Kind regards,Team Cozy.

Response from Property: Dear Valuable Guest,Thank you for taking the time to share your feedback.We sincerely apologize for any inconvenience you experienced regarding the room condition and the odor issue. Guest comfort is very important to us. Regarding the additional charge of 1,000 rubles, please note that upgrade fees may apply depending on room availability and specific guest requests. However, we understand your concern and will review this matter carefully to ensure transparency and fairness in our pricing policy.We also appreciate your comments about the breakfast selection. Our menu is designed to cater to a diverse range of guests, and we continuously evaluate our offerings to better accommodate different preferences and nationalities.On a positive note, we are glad to hear that you found our swimming pool clean. Thank you again for your feedback, as it helps us improve our services and facilities.We hope to have the opportunity to welcome you again and provide an even better experience.Warm Regards,Team Cozy.

Response from Property: Dear Guest,Thank you for sharing your thoughtful feedback about your experience.We are delighted to hear that your trip allowed you to discover a new country, culture, traditions, and way of life. Travel is truly about meaningful experiences, and we are glad you had the opportunity to explore and enjoy the local atmosphere, including the street food.We also appreciate your honest comment regarding the hotel being of average quality. Guest feedback is very important to us, and we continuously work to improve our facilities and services to provide a better experience.Thank you once again for your review. We hope to welcome you back in the future and offer you an even more enjoyable stay.Warm Regards,Team Cozy.

Response from Property: Dear Valuable Guest,Thank you for your honest and detailed feedback. We truly appreciate your transparency and the time you took to share your real impressions.We are pleased to hear that you found our pool clean, enjoyed the rooftop area in the evenings, and experienced our staff as responsive and helpful in resolving concerns. Providing attentive service and maintaining key facilities is very important to us.At the same time, we sincerely apologize for the issues you mentioned regarding dust in the room and the condition of the air conditioners. Your comments have been noted and will be shared with our housekeeping and maintenance teams to ensure improvements are made. We also understand your remarks about the gym facilities and will consider them in our future upgrade plans.We respect your opinion regarding the hotel rating and star classification. Constructive feedback like yours helps us better understand where we need to improve.Thank you once again for your honest review. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Warm Regards,Team Cozy.