Meliá Pattaya Hotel

The pool was beautiful, and the breakfast noodles were delicious. A big thank you to staff member PAT for helping me arrange a taxi, which allowed me to reach my next destination smoothly. The gym facilities were a bit limited, but overall, I'm satisfied.

The hotel's exterior looks new, but the room decor wasn't as expected, and the actual space was smaller than what the photos suggested. There aren't many restaurant options nearby. Overall, the service was good.

The hotel is very new, the pillows are super comfy, the mattress is great to sleep on, and the bedding feels high-quality. The only minor drawback is that the room is a bit small, but everything else was perfect. I'd definitely stay here again next time I'm in Pattaya. Overall, a really good experience! The pictures are of the Meliá pool.

Great service, and the room was clean and spacious with new facilities. The hotel breakfast was fantastic, and the outdoor pool was a real highlight. I'd definitely choose this hotel again next time I'm in Pattaya. However, Ctrip's booking service was problematic. On the first day of my stay, the hotel couldn't find my reservation, even though Ctrip showed a confirmed booking. It took a long time to sort out. For international hotels like this, I'd recommend emailing the hotel directly beforehand to confirm your booking details.

The facilities and rooms are really only 4-star. There's a 7-Eleven and massage places nearby, and it's easy to get a taxi. The service is very good, and the breakfast changed every day during our three-day stay.

The hotel is good, with a great location and bright rooms. However, there's a front desk staff member named Eve who speaks English, and her attitude is absolutely terrible. She discriminates against Chinese guests, prioritizing white guests for check-in. Even when there were clearly vacant rooms, she intentionally delayed our check-in. Her tone was also sarcastic and passive-aggressive. I hope the hotel provides proper training for Eve, so one individual doesn't negatively impact the hotel's entire reputation.

It's been a while since I got back, and I just realized I hadn't left a review. I hope this can be helpful to my fellow Chinese travelers. I feel like the frontline staff here have very limited authority. For example, our hotel in Bangkok was able to upgrade us or arrange our preferred room type (like a corner room), but this hotel couldn't. (My preference is a corner room, and when that wasn't possible, I asked if they could at least offer complimentary breakfast, but the lady said she didn't have the authority.) You can definitely feel their warmth, but at the same time, it's clear the junior staff have very little power. Also, I found their internet quite bad. It kept buffering when I was trying to watch 'Sisters Who Make Waves' live. I'm not sure if it was because it was a domestic live stream, but other operations worked fine, only the live stream was an issue. However, the front desk manager's swift and excellent solution after learning about the problem was commendable. And their concierge staff, especially Max, who delivered our takeout, was incredibly polite (I gave him tips twice because of his great attitude, haha). Also, Tui, the guy serving omelets at breakfast the next day, was very polite and always had a smile on his face. Overall, I think their service attitude across the board is pretty good. It would be even better if management gave more authority to the lower-level staff. The hotel's decor is lovely, with a complete oceanic theme. However, they don't have smart furnishings – no smart toilets or smart curtains. Also, if you need toothbrushes, toothpaste, etc., you have to request them, as they're not provided in the room. This is because the hotel emphasizes environmental protection, so you can tell pretty much everything is eco-friendly. One thing about their staff that left a deep impression on me is that they take off their shoes when entering a guest's room. I've stayed in many hotels in China, as well as Singapore and Malaysia, but this is the first time I've encountered a hotel where staff remove their shoes when entering a guest's room. You can really feel their respect for you! That made such a good impression!!!! On the day of checkout, another young man was also very polite. I was sitting there waiting for my ride, and he asked if I wanted anything to drink. He even helped me ask the delivery driver in Thai how many minutes until my food arrived. Very warm and thoughtful. Oh, and the breakfast was delicious too!!! Summary: If you prioritize cleanliness, environment, and warm service, this hotel is a great fit. But if you value smart furnishings or free upgrades, you might find it lacking. Personally, I still think it was a very good experience. In the end, I'm quite satisfied, hahahaha, and the value for money is really high! 💗💗💗💗💗💗💗💗 Thank you all for your service. I'll miss Pattaya. See you next time! 💗💗💗💗💗💗