XQ Pattaya Hotel Reviews

Response from Property: Thank you for your review and sharing! We are delighted that you were satisfied with the hotel's smooth check-in and check-out, free parking, delicious breakfast, and convenient location (walking distance to T21, night market, shopping malls and Walking Street, and the beach). Your recognition is very encouraging, and we will continue to maintain our excellent service. We look forward to providing you with a comfortable stay on your next road trip to Pattaya! Have a pleasant trip and all the best!

Response from Property: Thank you for your detailed and perfect review! We are delighted to know that you were satisfied with the hotel's location, the cleanliness and spaciousness of your room, the completeness of the facilities, and the warm service of our team (including proactively helping with luggage and providing welcome fruit). Your suggestions regarding the deposit (cash), the location of the laundry facilities, and taxi directions are very valuable, and we will consider using them as helpful tips for our guests. Your overall positive feedback is very encouraging. We look forward to providing you with the same excellent and warm experience on your next visit! Have a pleasant trip and all the best!

Response from Property: Thank you for your high rating and enthusiastic recommendation! We are delighted that you were satisfied with the room facilities, environment, and the service and courtesy of our team. Your recognition and trust are our greatest motivation to continue our efforts. We have noted your feedback on cleanliness and will continue to optimize details to provide you and all our guests with a more perfect stay. We look forward to providing you with even warmer and more comfortable service on your next visit! We wish you a pleasant journey and all the best!

Response from Property: Thank you for your perfect review! We are delighted to know that you were satisfied with the hotel's excellent location, warm and attentive service, and clean and spacious room. Providing you with a convenient and comfortable experience is always our goal. We look forward to providing you with the same excellent experience on your next visit. Have a pleasant trip and all the best!

Response from Property: We sincerely apologize for failing to provide you with a clean and comfortable stay. Regarding your feedback on the room's dust, cockroaches, soiled bedding, stuffiness, and outdated facilities, we take it very seriously. We have immediately conducted a thorough cleaning and disinfection of the entire room, inspected and repaired the ventilation equipment, and initiated a renovation plan for the older facilities. We are deeply ashamed of this unsatisfactory experience and have implemented strict internal improvements and strengthened quality control. Thank you for your honest feedback, and we look forward to the opportunity to provide you with excellent service again!

Response from Property: Thank you for your perfect review! We are delighted to hear that you were satisfied with the hotel's clean environment and excellent location, which is within easy walking distance of Terminal 21 and the beach. Making your travels more convenient is always our goal. We look forward to providing you with a warm and comfortable stay on your next trip! Have a pleasant journey and all the best!

Response from Property: Dear guest, after reading your review, our entire team is deeply touched and encouraged! Your words "absolutely fantastic" and "flawless" are the greatest recognition we could ask for. We are delighted that you enjoyed the beauty, spotless cleanliness, and comfort of our hotel, but what makes us even prouder is that you felt the genuine warmth and care from our team.A special thank you for your high praise of Clik! We will certainly pass on your recognition to him and give him the acknowledgment he deserves. Clik's sense of responsibility, professionalism, and readiness to help at any time are the perfect embodiment of our hotel's service philosophy. Your appreciation will inspire him and our entire team to continue delivering sincere hospitality.Hearing that you will "definitely come back again" fills us with great anticipation. Please remember, this will always be your home away from home during your travels. We look forward to welcoming you again and creating even more wonderful memories together!

Response from Property: Thank you for your perfect score! We are delighted that you were satisfied with the hotel's excellent location and service. We will continue to strive to provide the same comfortable and attentive experience for every guest. We look forward to your next visit! Have a pleasant trip and all the best!

Response from Property: We sincerely apologize for not providing you with a satisfactory stay. Thank you for pointing out the issues with the facilities, bedding, and odor. We have immediately inspected and rectified the problems in your room. We sincerely hope to have the opportunity to provide you with a better stay in the future. We wish you a pleasant stay.

Response from Property: 感謝您給予的滿分好評！很高興得知您對寬敞舒適的床鋪以及前台員工熱情的笑容感到滿意。我們將繼續保持這份温馨與貼心，期待在您下次光臨時，為您帶來同樣美好的入住體驗！祝您旅途愉快，萬事順意！

Response from Property: Thank you for sharing your honest experience. We value every piece of feedback you provide and apologize for not meeting your expectations regarding cleanliness and room amenities. Regarding the issues you mentioned—stains on the bedding and the lack of slippers—we immediately contacted the housekeeping department for rectification and inspection. We will also strengthen daily checks to ensure every guest enjoys a clean and comfortable stay. We are also very grateful for your recognition of our location and staff service, which is a great encouragement to us. We sincerely hope to have the opportunity to provide you with an even more satisfying stay in the future, and we strive to earn your trust through our actions. Have a pleasant trip and all the best!

Response from Property: Thank you for your review and feedback! We are delighted that you were satisfied with the hotel's spacious beds, convenient location near Terminal 21, and excellent value for money. We have been continuously improving our hotel facilities: since February 2026, a complimentary self-service laundry room with washing machines and dryers has been added to the eighth floor for our guests' use, hoping to bring more convenience to your trip. We look forward to providing you with an even more comfortable and convenient stay on your next visit! We wish you a pleasant journey and all the best!

Response from Property: Thank you for your stay and positive review. We are delighted that our service met your expectations. We look forward to your next choice and wish you all the best!

Response from Property: Thank you for choosing to stay at our hotel and sharing your feedback. We are delighted that you were satisfied with the hotel's location and overall service. We are also very sorry that the noise from the nearby road affected your sleep quality; we understand that this is crucial for a comfortable stay. Regarding the noise issue, we have recorded it and will actively evaluate improvement measures such as installing soundproof windows and optimizing room allocation to provide guests with a quieter resting environment. We look forward to providing you with an even better stay on your next visit. Have a pleasant and enjoyable trip!