Best Western Plus Castlerock Inn Suites

Great value! Clean comfortable modern rooms. Free breakfast. WiFi worked. Friendly staff. Central location.

Once again first impressions are with check-in. The woman on duty, late afternoon, on 6th June was just plain miserable. There are two principal room types in this hotel - standard and suite which gives a little more room area. For this reason we booked and paid in advance for a suite. Check-in took for ever because we had to wait for the lady to clear a jam in the printer. Once we were assigned a room I asked her to confirm it was a suite. She categorically told me that all the rooms were the same. So we went to the assigned room and compared it with the pictures online to find it was not the suite that we had paid for. Returning back to reception we asked to speak with the manager who reluctantly agreed, without any apology, that we were assigned the wrong room. We then had at least another 15 minute wait while he searched his system to find a room that was the suite we had paid for. Little by way of apology and no explanation as to why we were lied to. At this point we requested daily servicing which was acknowledged, we also reconfirmed this each morning. On day three returning to the hotel around 9:00pm to find the room had only been partially serviced. The manger on duty basically told me to get over it there was nothing he could do. All the staff had gone. Reluctantly he gave new towels and emptyed the bins leaving me to make up the bed. The room was a good size but dark, noisy 1980 style air conditioner and a very basic TV. Before booking to get a little more detail on this hotel we checked on secondary sites that advertise this hotel stating all rooms have rooms safes. This is very important to us as international travellers however not a single room has a safe. Digging deep for positives. The Wi-fi was good, the parking was free and the man that took over on the front desk was extremely friendly and helpful. Bentonville has better hotels.

Outstanding Stay at Best Western! My recent stay at the Best Western was exceptional from start to finish. We were actually supose to stay at the Wyndem but due tsevere damage from tornado it was not available. This was the best thing that happened for us! Check-In: 06/01/2024 Quick and smooth, with welcoming staff. Room: Spotless, spacious, and comfortable with thoughtful amenities. Amenities: Beautiful pool, wonderful cofee bar and efficient business center. Service: Friendly, attentive staff dedicated to ensuring a pleasant stay. Location: Ideally located near attractions and transport hubs. Overall, an outstanding experience with excellent facilities, a prime location, and top-notch service. Highly recommended!

Staff was friendly and helpful. Rooms were modern and clean. Breakfast was normal for this chain. I’ll stay again.

The room had bed bugs, the shower had black mold, hair on the walls, and the shower curtain was torn, the air conditioner was full of dust and dirt, and there was hair on various surfaces in the room when I checked in. I would not recommend this hotel.

We experienced severe storms that caused a loss of power in the area. Thanks to the staff of the hotel for the professional manner the situation was handled. We had a very short night and because the power was out in the area, we only stayed one night. We will look forward to a return visit if/when the event we were attending is rescheduled.

Clean, comfortable room, conveniently located, close to restaurants and shopping. Friendly, accommodating staff, very good hot breakfast with lots of variety, all staff very friendly and accommodating. There was severe storm damage all around us and other hotels that had to shut down, but this best western was able to honor our reservations and accommodate us. We would definitely stay again while in the area. I pray for healing and recovery for everybody affected by the disastrous weather

The hotel is fine except for staying in a room by the road. I hardly slept the first night. I finally downloaded some white noise to block out the traffic.

After hours of traveling, i was greeted with a smile from the desk clerk, he was amazing! Easy chexk in, room very clean, and bed comfortable!!