I was given room #12, it has no/insufficient heat, so they put a tiny space heater with everything else plugged into it. Even with it and my hair dryer running I was cold all night. Used towels on the floor to use bathroom, because floor was so freezing cold. I was charged $50 extra for this room too. The desk person in the morning that I spoke to said they're aware the room is a problem. She doesn't rent it out. I've asked for a refund with no response