Home2 Suites by Hilton Houston Pearland

Everything was pretty good

Nice front staff.

It was a nice property and the environment was very very sirene

It just seems like hotels don’t take the time to properly clean rooms, especially bathrooms. Not pleased with the cleaning of the bathroom, but nonetheless at least the beds were comfortable. They came in and changed our sheets at our 2nd request, but thought they would when we initially left in the morning. Overall… the stay was sufficient for a couple days!

Outstanding service, we will be back. Thank you for hiring great employee. From the cleaning ladies to the front end stuff. Also give the morning breakfast staff ten thumbs up. The food was out of this world. …..

This hotel provided most necessary accommodations for an extended stay with the exception of an oven. I was misinformed when securing my reservations. I was informed that the room included a fully functional kitchen. A fully functional kitchen includes a cooktop &/or stove. The microwave should be replaced w/a conventional oven. This will allow quests to prepare meals. Overall, the staff was exceptional, kind & courteous. My husband & I are OCD, therefore we truly appreciated the cleanliness of the facility. Most disappointing, was the pool section. The design of the hotel offers a spacious & attractive seating area near the main entrance but fails to display an elegant, stylish, & relaxed spacious ambience setting in the rear. A portion of the space provides two tables & a few chairs surrounded by a gate. The square footage of the pool consumes most of the area. Most guests visiting from chilly/cold climates look forward to relaxing near the pool. Only 2 washers & dryers are available. One of each was not in service and there was a long wait for availability. Recommendations- No shuttle service to airport & amenities 7/8 away, breakfast should be extended to 10a & the partnered restaurant (menu is provided) is not reliable. My order was placed at 2:55p. My order had not arrived, so I called for delivery status at 3:30p. I was told, the driver left 10mins prior. He finally arrived at 5:15p with a semi-warm pizza. it was not accepted. I was forced to find dinner that night.

Was switched to a smaller room at check in with 5 guests. There were also several times where we asked for towels and they didn’t have ANY!

The initial greeting was shallow & the air freshener on the front desk/counter had a very strong odor that activated my sinus.