Hotels Near St Peter's Church in Pebworth

Health and safety hazard. Very dirty with thick dust on top of velvet headboard…Urgh. Stayed for two nights. Both curtains hanging down on one side. Started to position curtain around the window to stop the light coming in and pricked my thumb harshly on one of the several large heavy duty staples sticking through the curtain fabric presumably where the pleat should have been. In the morning I noticed a small tear in my pillowcase. When I turned the pillow over there was a rip in fabric almost the whole width of the dirty pillow. I had a quiet word with the morning receptionist on our way out for the day who said she would inform management (I did not want to embarrass her in front of other guests)…although this was the same lady on reception when we arrived the previous day and who I took to be the owner/manager! On our return, whilst the bed had been made up and the pillowcase changed, the staples were still sticking through the fabric which is when I noticed the heavy dust on top of the headboard. On the second night the room was very noisy as if a fan was running all night (yes, I did turn the bathroom light off) and for the second night I hardly got any sleep! Very, very disappointed that firstly this room (41) was in such a poor state for the amount of money paid per night and secondly that my concerns seemed to have been almost totally disregarded. When checking out of the hotel, despite a lady in the office behind reception, nobody came to the front so I just left the key on the desk. I have taken numerous photos which show the disgusting state of the room in general if management care to see. This is a 3 star hotel which I am afraid would be hard pushed in reality to hold onto a 1 star and I hope the AA review their star system in the future before the whole system becomes meaningless!

Every person I interacted with at the Volunteer Inn was really friendly - from the young woman behind the bar who greeted me and checked me in, to the chaps in the Indian restaurant (no cooking smells in the bedrooms, as restaurant quite separate, just in case you're worried abou that!), to the lady who cooked my delicious breakfast in the morning. The breakfast was really good - real coffee, wonderfully fresh eggs and great sausages and bacon. Lots of choice for vegetarians and those just wanting cereal too. I hadn't stayed in a b&b with a shared bathroom for years, so had been a bit worried about that aspect, but it was totally fine, as the bathroom was accessed by a key and it was only shared with one other room. I felt safe and comfortable, so that was not an issue. Although I'm originally from Cheltenham, I had not been to Chipping Campden for decades - WOW! It's one of the most unspoiled Costwold towns I've seen, with the most thatched houses in one place I think I've ever seen! The villagers I spoke with were so very helpful and friendly (was on a quest for new tights for my evening biz meeting!) Looks like the town is directly on the Cotswold Way too, so I shall return with my daughter and have a good old yomp! Recommend very highly - the bedroom was simple, but clean and very comfy (the only reason I marked down to a 4 on cleanliness was because my little waste bin had not been emptied from the previous stay....feel a bit mean doing that but, well, it is important...) I can't wait to go back!

I would like to say thank you for the warm welcome and the service that everyone provided. We had an excelent experience and our expectations were definitely exceeded. We stayed for a one night in the Hotel and we were super impressed with everyone's professionalism. Everyone made our stay extremely special, starting from the main desk with Paul whom upgraded us into a superior room, Jenny, very professional and very polite, Nina - the manager from the spa with her warm welcome, Khelena who regularly checked on us if we needed extra drinks in the pool area, as well as Adam and Kyle from the bar who were super efficient and very polite. Nothing seemed to be too much. Moreover, the room was very spacious and extremely clean, with really comfortable bed and pillows. We would also like to thank Katalin and Damian who made sure that we will have our packed breakfast in the morning. We would definitely return!

Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!

We had booked two rooms, one king double and one superior. The main thing is the feeling of no maintenance, dirty rooms and bad breakfast. The carpets are so ripped and stained. The continental is ok if you only like a toast and a coffee, but we paid for cooked breakfast, twice, and wished we had stepped outside and eaten somewhere else. The rooms need a deep clean. The cealing and corners got dust hanging, with insects caugh in it. Because of the heat, and no AC, the windows had to be open. Watch of for spiders… The king room had only a shower curtain and the bathroom got wet while showering. The superior room was of ok size. Both rooms had bad lightening, and a mini mirror in a dark bathroom. If you want to apply make up, shave etc, you will need to do this by chance. The good thing is location, but there are so many other places to stay. I wonder how this is a four star hotel? Friends stayed at the Indigo next door, and it is so much better!

This hotel is the most cost-effective hotel in my trip to England, very value! The room is large, the bed and pillows are very comfortable, the facilities are complete, the parking is free, and the breakfast is superb! In fact, it should be an old manor transformation, the garden is super large, reminding me of Downton Manor. The little brother at the front desk is super humorous and has a rich expression.

We came back again for three nights, accompanied by my two young children. We always have a great time, it is so safe for the children and fellow people staying and staff friendly. The children felt they had a lot of freedom in a welcoming environment. Nice and close to Stratford, a lovely place to explore. We stayed in the accessible room on the ground floor near reception. My only gripe is that the room was not what I would call properly clean on arrival. There was quite a bit of dust on fixtures and fittings and debris under beds etc. The bathroom could also do with a deep clean. Either the cleaners are not trained/doing a good enough job and/or they are not properly supervised. Also, I got totally confused by the signage in the kitchen about turning on the extraction fan above the hops when cooking, but it failed to point out that the hob would indeed NOT WORK without the fan on, which is a different message altogether... I turned on all the hobs and even told the person at reception they were not working, only to be told the fan needed to be turned on for them to work. It wasn't just me who was confused, the next person who entered the kitchen had the very same issue! We hope to be back soon.

The hotel is generally good and the staff are attentive, but we would suggest avoiding the restaurant.  The hotel doesn't warrant a 4* with areas showing wear and tear such as water-damaged wood, mouldy seal in the bathroom, broken window locks, etc.  Our room was not ready when we arrived, so we were given a drinks voucher. After being advised our room was ready, we arrived at the room to find the maid still cleaning the room. The room included basic tea and coffee facilities and toiletries.  The pool/spa is limited and has a cold pool, a steam room, a sauna, and a gym.  We had booked into the restaurant for an evening meal, but when we arrived there was a table complaining about the food. They had sent their food back to the kitchen twice, and the staff were suggesting they send it back again. They walked out of the restaurant. Based on this, we thought we would order something that was pretty safe, so we ordered a burger and a chicken. However, the meat tasted cheap and of poor quality. The restaurant is charging gastro prices, but the quality is nothing better than Wetherspoons or worse. Again, the puddings were basic, with a vegan coconut ice cream that had an odd texture to it and a sticky toffee pudding that was no better than a cheap microwave pud. In our opinion, the staff were inappropriately dressed, with one waitress having such a short skirt that every time she moved you got to see more than you wanted. The bar staff were assisting in the restaurant, and one barman was dressed in hip-style jeans, which kept falling down. Although all very attentive and polite, it seemed that the hotel as a whole had very limited staff, with everyone just mucking in.  The breakfast was not much better than our evening meal. We arrived at 9.30am to find the milk, pastries, hot water, etc. had run dry. There was a selection of hot food, but once again the meat tasted cheap. The main waitress was incredibly young and either didn't communicate or spoke so incredibly quietly that you could not hear what she said.  At check out, we were not asked how our stay had been, and we felt that everything was done to avoid such communication.

Lodges and surroundings are nice, but, there's always a but, the rooms have no Aircon or windows to open during the night. I found a fan in the wardrobe which helped, but in the summer air is needed! The bed very comfortable, the bathroom an accident waiting to happen - nothing in the bath to stop you slipping when showering as it's an over the bath shower. The complimentary bath robe would fit Barbie but not the average person. Restaurant ok.. breakfast - the bacon and sausage have obviously been pre-cooked and kept warm which is not nice and like chewing leather. Presentation is everything. Chef needs to up their game sorry to say.. The place is all geared up for golf and the 19th hole can get very busy at lunchtime. I didn't dine in the evening so can't comment. Staff are excellent and nothing is too much trouble. Who ever cleaned my room did an excellent job!