Grand Jatra Hotel Pekanbaru

Grand Jatra Hotel Pekanbaru Reviews

Grand Jatra Hotel Pekanbaru

Jl. Tengku Zainal Abidin No.1, Kota Tinggi, Kec. Pekanbaru Kota, Kota, Pekanbaru, Riau, 28112, IndonesiaView Hotel Details
Grand Jatra Hotel Pekanbaru
Grand Jatra Hotel PekanbaruGrand Jatra Hotel PekanbaruGrand Jatra Hotel Pekanbaru
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Grand Jatra Hotel Pekanbaru Guest Reviews

4.3/5
Very Good
61 review
Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.2
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All reviews(61)
Positive reviews(54)
Reviews with photos/video(12)
Awesome stay(7)
Negative reviews(6)
Stiza
Grand Deluxe Double Room
Stayed in Aug 2024
Couples
1 review
3.5/5
Posted on Sep 3, 2024
The exterior and lobby of the hotel were quite rundown, with the lobby sofas appearing old and dirty. Check-in was supposed to start at 2 pm, but we only received our room around 3:30 pm after a long wait. Although the hotel offered refreshments during this time, it was still inconvenient. On a positive note, the room itself was impressive, resembling a 5-star accommodation, although the bathroom’s cleanliness was only average, particularly the walls, which needed better attention. Breakfast was decent but not exceptional and the place was quite humid. The staff, however, provided excellent hospitality, being very polite and friendly.
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Response from Property: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the check-in process and the condition of the lobby and bathroom. We're happy to hear that you were impressed with the room and that our staff provided excellent hospitality. Your comments are valuable, and we will address the issues you've mentioned to improve the overall guest experience. We hope to welcome you back and provide a more comfortable stay in the future.
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Safety Lover
Grand Superior Room
Stayed in Nov 2024
Family
25 review
4.0/5
Very Good
Posted on Dec 4, 2024
Berkesan baik, service ok, breakfast cukup ok, kebersihan ok,
Response from Property: Terima kasih atas ulasannya! Kami senang mendengar Anda puas dengan pelayanan, sarapan, dan kebersihan kami. Kami berharap dapat menyambut Anda kembali di kesempatan berikutnya!
Emma_H
Grand Superior Room
Stayed in Jan 2024
Business travelers
41 review
5.0/5
Outstanding
Posted on Feb 11, 2024
Best hotel to stay near Pekanbaru mall. Also surrounding shops and street foods. I will definitely stay here again.
Response from Property: Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and found the location near Pekanbaru Mall and surrounding shops and street foods convenient. We look forward to welcoming you again in the future!
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Niuhequn
Grand Superior Room
Stayed in Dec 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Good and clean ; food is nice
Response from Property: Thank you for your feedback! We're happy to hear that you found the hotel clean and enjoyed the food. We look forward to welcoming you again soon!
Willy Jong
Grand Superior Room
Stayed in Aug 2023
Business travelers
11 review
4.0/5
Very Good
Posted on Aug 2, 2023
The room is alright, although a little old. The facilities are sufficient for a business hotel. However, the breakfast is a little bit disappointing due to salty (during my time of visit) but ambience for breakfast is good. The location of the hotel is also good for street food lovers.
Response from Property: Thank you for your feedback! We're glad to hear that the room, facilities, and location met your needs. We apologize for the breakfast not meeting your expectations and will look into improving the quality. We're happy you enjoyed the ambiance and the nearby street food options. We hope to welcome you again soon!
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Mutia
Grand Superior Room
Stayed in Jul 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Jul 27, 2024
Location dan surrounding very good
Response from Property: Thank you for your feedback! We're glad to hear that you enjoyed the location and surrounding area. We look forward to welcoming you again soon!
AndrewC
Grand Superior Room
Stayed in Nov 2023
Business travelers
10 review
3.0/5
Posted on Jan 7, 2024
Next to a mall Not a new hotel but basic and decent
Response from Property: Thank you for your review! We're happy to hear that you appreciated the location next to the mall. While the hotel may not be new, we're glad to know that it met your basic needs. We hope to welcome you back in the future!
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Mr Channel
Grand Superior Room
Stayed in Jul 2023
Business travelers
2 review
3.5/5
Posted on Jul 31, 2023
Baguss
Response from Property: Terima kasih! Kami senang mendengar Anda puas dengan pengalaman menginap. Kami berharap dapat menyambut Anda kembali di masa depan!
Guest User
Grand Superior Room
Stayed in Feb 2025
Family
2 review
4.2/5
Very Good
Posted on Feb 15, 2025
************* The children were happy playing in the water..
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Response from Property: Thank you for your lovely feedback! We're so happy to hear that the children enjoyed playing in the water. We hope to welcome you all again soon for more fun and relaxation!
Guest User
Grand Superior Room
Stayed in Aug 2024
Business travelers
8 review
3.3/5
Posted on Oct 16, 2024
The room I booked in advance felt a bit shabby on the way from the airport to the hotel. When I arrived at the hotel, it was as if I saw a beam of light, and the environment was finally decent. The bathroom environment was very ordinary and old. However, the hotel's breakfast and swimming pool were highlights, which were still good.
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Response from Property: Thank you for your detailed review! We're glad to hear that you enjoyed the breakfast and swimming pool, and that the hotel's environment met your expectations upon arrival. We appreciate your feedback on the room and bathroom, and we will work on improvements to ensure a more comfortable experience for future guests. We hope to welcome you again soon!
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Irianto Sinaga
Grand Deluxe Double Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 6, 2024
Very satisfactory
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Response from Property: Thank you for your feedback! We're delighted to hear that you were very satisfied with your stay. We look forward to welcoming you again!
Guest User
Grand Deluxe Room
Stayed in Dec 2024
Business travelers
15 review
4.0/5
Very Good
Posted on Dec 21, 2024
The only five-star hotel nearby is still rather run-down, with relatively old facilities, average room hygiene, and many places with uncleaned dirt. Those who don't care about the details can stay here without worry.
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Response from Property: Thank you for your feedback. We're sorry to hear that your stay didn't meet your expectations, especially regarding the condition of the facilities and cleanliness. We value your comments and will work to address these areas for improvement. We hope to have the opportunity to provide a better experience in the future.
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elsa
Grand Superior Room
Stayed in Nov 2024
Family
12 review
5.0/5
Outstanding
Posted on Feb 21, 2025
T4 is strategic... the one that is a bit uncomfortable.. The parking can be far away (MP parking). The hotel is good with complete facilities. I just found it here. If men want to swim, they are not allowed to wear clothes🙃
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Guest User
Grand Superior Room
Stayed in Nov 2024
Family
4 review
4.7/5
Amazing
Posted on Nov 17, 2024
Very pleasant.... Friendly service... We enjoyed staying at Jatra
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Response from Property: Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant stay and enjoyed the friendly service at Jatra Hotel. We look forward to welcoming you again soon!
Muhammad
Grand Superior Room
Stayed in Jan 2025
Family
2 review
4.5/5
Great
Posted on Feb 24, 2025
City center location, strategic access everywhere
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