Find the Cheap Pekanbaru Hotels

Good service and Amazing room they have nice hotel and nice place

The room is really old and dirty. For that price you can still find the hotel that give you better services

The location is really good in the center of the city. You can find many store around. The staff is really good and helpful

the room and bathroom are not clean,the room smells of smoke,the service is quite good.

The reception is not friendly enough to provide service, guests don't seem to answer sincerely

I feel being damaged and treated unpleasant here because I'm not safe here because my tire was torn by irresponsible people and nobody knows which side. I complained to ask for the cctv but wasn't served for 2 hours and I started myself looking for his GM. Since we have a job we can't stay, we represent the event party to finish until we get the cctv we want and the gm promise to send it. Very funny, which was initially the information from their cctvs live to us when we complained but until we were out of town the local where we were, they informed that cctv error before the hour and life after the incident. Funny yes like setting and alibi to complain about this resulting there is no responsibility from their management and one more thing to know that the hotel has no security only from the plaza next door, while the parking lot is right in front of the hotel Darling there is no maintenance from the hotel and the plaza I don't know if there is a security that night or not so you business travelers or who will not be safe served there!!!!!! Very annoying !!!!!!! Especially with his staff who don't listen to guest complaints!!!! There's no friendly and can tone higher than the guests.

This hotel has a comfortable atmosphere and friendly service, perfect for a relaxing vacation. The rooms are clean, although a bit small, but the facilities are complete. The location is also strategic, close to tourist attractions and restaurants. The breakfast is delicious with a variety of choices. The only drawback may be the price is a bit expensive compared to the facilities offered. But, overall, the experience of staying was satisfying.

I went for breakfast with my family, but it turns out as an unpleasant breakfast experience. The day before, we booked a breakfast for 5 pax and yes.. It was confirmed through whatsapp. But then, when we arrived at the hotel. No one knows the booking n had no idea about our reservation. Long story short finally we got our seat. And at the resto.. It was a hectic morning. No wonder since that day was Sunday. But it seems very obvious that they were lack of staffs n all their staffs were overwhelmed. No friendly gesture at all. Even not helpful. We got our table uncleaned and we asked for a clear up and somehow it took 30 minutes to get it done. It was 08.15am and the food in the buffet were all almost empty and there was no refill until 09.00. The foods were just okay. The chef on the eggs stations was very nice & friendly. I guess this is the only good thing. Lets talk about the health protocol. From 0 to 10, the protocol just 3. 1 for giving the hand washing station in front of the main door before we entering the lobby. The 2nd one is they provide hand gloves (even tho no one is using that lol) in the buffet as the formality i guess? And the 3rd one is. All of the staffs were wearing masks. And I guess that all of you guys can expect from this Bono Hotel. Most of the guest didnt wear the mask (even when taking the foods). Product: 5/10 (ambience, furniture etc) Services: 4/10 Food: 6/10

The hotel is still new, so all the facilities and maintenance are still very well, just how the management does maintenance periodically. The location is also very good, which is on Sudirman protocol street, right across from Awal Bross Hospital and not far from the Shafira hospital, with the airport not far. For his room, I feel quite comfortable, the warm water works, the wifi network is quite fast, the service from the staff is quite good, unfortunately I'm a bit suspicious that I'm given a standard room (room 106), by the guy receptionist, while I ordered a superior room.