Natalia B
May 27, 2024
We had a 4 days getaway for my birthday on May 16th. My husband and our toddler. To say it was perfect experience is understatement. Staff is just perfect. Everybody are super friendly and helpful from valets to managers. Let me drop some names here. Nicolaus and Wenderson front desk people, Michel who helped us with the luggage was very helpful and nice. Diane the concierge was extremely wonderful and was making my son very happy and entertained. Rob tiki bar manager (maybe he’s also a restaurant manager) was amazing, very generous, but remember I had my birthday ;-). Sam will always stay in our hearts, we loved her. Vasil the waiter, whose food recommendations were exactly what we wanted and loved. Honestly, I would go on and on with names, because everybody in that hotel are sincerely super friendly. Even the maintenance guy who had to fix something minor in our room was glorious. Needless to say, we felt like home and definitely would like to come back. On a side note upon arrival home I realized I left something important in our room, we called the hotel and guess what? The package with my stuff is on the way to us. So I can’t be more happy and grateful for this wonderful birthday vacation.