Albion Guest House & Apartments

We had booked a week's accommodation here via ***********, to explore the Pembroke area. It was meant to be a dog-friendly accommodation, and specifically we were not charged extra for the dogs with us, which is one reason why we had booked the accommodation in the first place. When we arrived at the accommodation, we were received warmly and shown to our room. Breakfast was good, as it was a cooked breakfast. There were other things on the menu, but when asked on the various mornings, they did not have anything else, so we stuck with cooked breakfast. During the stay, we have had to go downstairs every single day to ask for tea or milk or towels, which is not what you want to be doing after a 10 mile walk over the last 6-8 hours - this happened every day we were there. Initially we thought they had forgotten on our second day of stay, but when it happened continuously on the 3rd, and 4th days, it was a little annoying! Parking was public, and opposite the building, provided there was space available. To add further insult, when I checked my bank account a week later, I saw that I was charged a further £50, which I was not informed about. I wrote to *********** to question this further, and their reply was : 'Foremost, we are really happy to have you as our loyal customer. We'd like to personally apologize for this appalling situation that you have experienced. We can clearly imagine your frustrations, and we're so sorry if your trip has been affected. the total price of your booking is 565 GBP and there is clean fees excluded bout 50GBP. Once again, please accept our sincere apologies for any inconvenience caused.'. At no point in the 7 weeks after the booking was made, was there any statement about cleaning fees (I would expect that from an Airbnb, not ***********). When I questioned further, apparently this was charged by the hotel itself. And when you look at the questions asked in the Q&A, it states that there are no extra fees for dogs/pets as of 21 Sept 2020, and ON THE DAY we check in (28 August 2022), there is suddenly a charge of £10 per pet per night. AT NO POINT IN OUR WEEK'S STAY WAS ANYTHING MENTIONED TO US THAT THERE IS AN EXTRA CHARGE. We have been doing this for a while, and we have not had any complaints that our dogs have made the rooms extra dirty for the past 10 years, so this beggars belief. I understand that businesses need to make money, but there are proper ways of doing this, instead of cheating your customers. This is terrible service ethic by Albion Guest House, and a sneaky thing for a business to implement without informing its customers. When booking via a third party (***********), they were just as unhelpful, and there does not seem to be a way for a complaint to be made either! All in all, an awful experience that we do not wish to repeat again. Word of advice - always check your bank account the week after, for any extra unexplained charges, and question them ASAP!

We had a lovely stay in a lovely clean flat that slept 5 people, there were 3 of us, stayed in a few places in Pembroke but this topped the lot, great friendly staff nothing to much trouble, breakfast was spot on could not fault a thing, will 100% be staying here again.

We stayed for a single night and we were definitely pleased it was as only one night. The amount of space you have is the only real positive to the room. The room was not cleaned as expected and especially considering we are just finishing with post covid lockdowns. The sofa in the room looked like it was picked up in a house clearance and was practically on its last legs. The beds were very uncomfortable and rickety every time you moved in bed the frame would squeak and hit the wall. The shower was no more than a dribble. There was a kitchen, the doors would not close correctly and looked dusty under the cabinets which was exposed. The windows would not close properly and were drafty. It’s a shame as this place has so much potential. I would not be willing to pay the same as we did if the hotel remained in the state it currently is.

Join friends at a 60th anniversary

Its hard to give a review as there seemed to be so much going on. Firstly, the staff who looked after us at breakfast were wonderful. There was obviously a staffing crisis so they were both cooking and waiting tables. What we received was lovely but it was only on the last day that there was a full menu available. The apartment was spacious, but very dated and we cleaned it ourselves. Some things didn't always work but we figured it out. Windows didn't close properly. Good job the weather was good. There were no bar or meal facilities as advertised, probably due to staff shortages. There were also people residing there long term, we spoke to two of them. A beautiful building, not presented at its best and very well worn. However we had paid up front for our stay so were stuck with what we had. Made the best of a disappointing situation. Maybe the national situation has not helped, but it felt more like a hostel than a hotel.

Huge room. Very friendly. Good food. Room had it's own cooking facilities. Close to local shop.

Friendly very clean and modern guest house, highly recommend to anyone , very comfortable nights sleep . Thank you xxx

Staff were very helpful and the accomodation was lovely and tidy.

Clean, tidy and good size apartment. There was a bit of a delay on arrival, reception said it was open until 10pm but nobody there at 9pm. After hours service got got it sorted relatively quickly though and made the extra effort to attend and show us around the apartment. Breakfast was good and the rest of the facilities more than adequate. All staff we dealt with were friendly and helpful.