Hampton by Hilton Hotels in Pembroke Pines

The best part of this stay was checking out. We were in room 218: The card/card reader for the door didn't work on the first try, had to go to the front desk to get the card re-configured and it still didn't work on the first try, the carpet is filthy, the bathroom fan didn't work, the bathroom lights didn't function properly, there was blood on the sheets and on the back of the bathroom door, there was unidentifiable ”stuff” in the hair dryer, the toilet was cracked, there were bugs in the bathroom, ceiling fan hadn't been dusted (white fan with black edges), furniture hadn't been dusted, there was no fridge in the room, no main light switch, a tube television that had bad reception, no WIFI information in the rooms, sound easily traveled through the door & window, AC was very loud (I sleep with ear plugs so it didn't bother me), No signage/directions, for rooms pool not usable (algae green and no signs), poolside bar not operating, cracked tiles & floors outside, dead mouse by the pool. The hotel misrepresents itself on the website with ”breathtaking views”. No information on the website that the hotel is in disarray.

I did a lot of research about hotels in which to stay before our cruise, and settlerd on this propevery. The price was right and I’ve been a Marriott Bonvoy member for years. Our flight was delayed because of the storms in south Florida and so our flight didn’t land until about 10 pm. As soon as we landed, I used the app to check in and everything seemed fine. After getting luggage and rental car, it was after 11:30 when we made it to the hotel. When I tried to check in at the desk the attendant asked if I got the cancellation email. You can imagine my surprise. I opened the app, which showed that I was checked in, giving me the page for the hotel and checked my email- no cancellation notice. The indifferent attendant told me that when they get to a certain percentage of being booked, they start cancelling reservations. When asked, they stated it was at 6pm. Very odd, considering I checked in online at 10. Of course, no rooms were available. Proper communication with me seemed unimportant. You’d be better served to stay at the Home 2 Suites Miramar down the road. Better rates, great beds, good coffee and the breakfast is delicious.

I wanted to give this hotel five start as they are really trying. The staff were wonderful. Welcoming, friendly and professional. The hotel has been remodeled I believe, as it is bright, cheerful and clean. New carpets, great design. Location near I-75 and Pines Boulevard. 1/4 mile from Cracker Barrel. The hallways were bright and clean, the room was large and spacious and clean. However, there were a collection of little things that irked me. First, the bed in room 304 was horrible Extremely soft, I mean sink down to the floor soft, with lumps. The elevators made noises and the elevator certification was a year out of date. The bed in the room was right near the window and the air conditioner, which was very loud and changed sounds throughout the night. Since I couldn't sleep on the soft lumpy bed, it didn't bother me as I was awake all night. No soap bars, but bottles attached to the walls. The shower was great, except when you pushed the soap out of the bottle on the wall some would land on the smooth shower floor and if you stepped on it, you became Batman and flew across the bathroom. The breakfast bar was dismal. Scrambled eggs and limp bacon was it for hot food. (Thankfully, I love limp bacon so I was happy.) No waffles or cinnamon buns. Had some bagels, a toaster and cereal. Coffee tasted old. They charge an extra $100 deposit which is something I have not had before at a Holiday Inn Express. They also had a nice pool and an exercise room, as well as a small store next to the check-in counter. No vending machines that I noticed. They had a nice laundry room on the third floor. Not that it matters to most people, but there was no bible in the room. Overall, a bright clean hotel. Just missing the mark in a few areas.