Guest User
August 29, 2023
Scam!! Fraud!! Unprofessional hotel. Very bad treatment with tourists. Paid reservation for two suites with pool views since April and upon arrival they gave us other rooms that had nothing to do with it. After requesting the change, when we showed them our reservation with the photos and explanation, they only responded that it was a booking error. Laughter and mockery. A lack of respect and incredible lack of professionalism. They only repeated like an answering machine that they did not take care of it. The problem is with booking and that is why they did not return the money. And if we did not like their conditions, we left (without returning the amount paid). Little training of the receptionist and little professionalism of the manager who came after five hours, making senseless fuss without giving a solution. We ended up outside the hotel. Being informed the next day while we were on an excursion, without any consent. Thanks to Booking we had a good response and a better ending. They refused at all times both to mediate and to relocate us to stays like the ones we had paid for and to return the difference. A hoax!!!!! Not everything is worth the tourist!!!
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