Hampton Inn Pendleton

We stayed 2/24/24 room 222. Our room keys would not work for our room on the 2nd floor, went down for a 2nd pair to be reissued. Still didnt work, had go back down to front desk again, desk clerks didnt seem suprised they keys didn't function properly. We were advised we would have to notify clerk each time we needeed to access our room,swim & exercise area. It was very inconvenient for us & not very safe for the desk clerk, i might add. It just made the whole experience inconvenient overall.

A/C filter clogged. I ALWAYS check A/C filters if accessible). I cleaned it in shower. Showed desk clerk photos. Did not make a note nor apologize; said “oh” No internet on second floor. Radar icon indicates it’s on, but phone/ipad says “no internet connection.” Desk said “well, it sometimes goes out when it’s windy.” Got internet reception with one bar on cell service. Lavatory hand soap and lotion dispensers are TOO HIGH! Pumps are 64” from floor/27” above counter top Ice machine on second floor not working. Went to 3rd floor Top sheet was “short sheeted”; had to remake bed before sleeping. Bed was comfortable. Shower was good. Nice TV. Breakfast was standard fare. Will stay somewhere else next trip.

The hotel is having a problem getting room keys to work. Hotel staff have to let you into the room every time you leave

The hospitality team was awesome.

I’ve stayed at this Hampton years ago and it was fantastic. It must’ve been back when Hilton took some pride in their properties. Seems to be a standard for hotels these days to think cleaning every other day is at the convenience of the guest, when in reality, the point of being on vacation is to not have to make your bed, dump your own garbage, and reuse towels. This hotel was dirty & unkept and it’s probably due to a lack of consistent cleaning. When it’s cleaned, I’m doubting it’s being done to the level it should. There was smeared feces under the toilet bowl, the mirror in the bathroom had dried splatter marks (obvious it hadn’t been cleaned), the walls are gross with spots of who knows what, and when opening a drawer under the tv, a previous guest decided to clip their toenails and left them for us to find. We found them because the rooms aren’t being cleaned or inspected by a supervisor. It’s disgusting. I don’t even want to think about what we didn’t find. This hotel is in need of an upgrade. Glad to see renovations are in process or happening soon. In the meantime, if you stay in room 423, check for the toenails. Why didn’t I complain? There’s no point. Rarely is anything done about it, you’re treated like a “Karen”, because there’s zero customer service these days. To conclude, I overheard a gentleman ask for water in the breakfast area this morning. He was told there was water available in the workout room. This made us laugh. Are you serious?? Would it have hurt to give him a bottle of .10 water after paying almost $200/night. That’s great customer service for you! Yes indeed.

We received a warm reception from the staff and were able to check in early. But I want to compliment some of the staff who assisted us during an emergency. We had a flat tire and couldn't reach AAA. The two receptionists on duty at the time both called and tried to get a hold of AAA. When two of the employees heard of our plight they offered to help. Brandon DeAngelis and Kristin Bert went into the parking lot to see how they could help. Brandon DeAngelis got under the car and changed the tire for us. Then Brandon and Kristin assisted by giving us directions to the Les Schwab Tire Center in Pendleton. Because of their directions we easily found Schwab. Because of the kindness and assistance we received our stay at The Hampton Inn turned into a positive situation. We returned the following week and spent another night.

Totally liked our stay.

Very comfortable bed. Nice room and very clean including the bathroom.

The only problem was the heat was turned off when we arrived, and it was very cold in the room! We had to wear coats for the first two hours! The cable box was unplugged from the TV and I had to plug it in to get the TV working.