Plum Point Lodge

We had stayed here previously and enjoyed the views and restaurant. The accommodations are adequate. Planned a return visit and booked some months in advance. Plans changed and well in advance of the 30 day refund policy, we contacted to cancel our stay. We had no response after emails and phone calls. We contacted our credit card provider and they managed to get our refund. Poor management and would not recommend booking here.

Our group of 15-22 people have stayed here the same three days for the past 5 years and WILL NOT be back. The gal in the office was less than interested in addressing our needs. One couple was in room 1 after last year being changed out at the last minute. When they arrived, they got room 6. I was told "oh well" by the gal when I questioned the room not being given to our friends. Shower water was scalding and nothing would make the water cooler. The floors in the room are disgusting. The fitted sheets do not stay on the bed. Coffee in the lobby was late with an "I'm sorry" note on the door. With no coffee makers in the room this was not good for my coffee drinking friends. It took three trips to the office to get wood for the fire. We were not happy and will not return. We all walked down to the Showboat and made reservations there. Their rooms are upgraded and waterfront for almost 50 dollars less a night and the restaurant will be open when we go. Plum Point needs to step up their service. You lost a great group of people after this year's visit.

We found this location to be perfect to get around the Finger Lakes region. It has a pool which looked nice although we did not use it. We sat by the lake in front of the docks which was really nice. The room was very clean and comfortable. The one thing they could improve upon is to offer a full breakfast each morning. We arrived on a Saturday and ate breakfast there Sunday which was a small buffet (food was fine but limited selections). The next two morning were just a few continental breakfast items you could purchase. Those 2 days we ended up eating at a small diner in Watkins Glen. We would recommend it and would also return if we were going back to the area.

We stayed in the resort for a few days for a family vacation. Overall, the resort was nice. It is not a luxury hotel, but by design is a lake side resort with a camp-like feel. That being said, the rooms were very clean and comfortable and updated. It is at a very beautiful location, right on the lake. So it is perfect for sitting by the lake and having very nice lake views. However, the big negative about the resort is that although it is right on the lake, and has a small beach and dock, there is no swimming in the lake from this location. There is a sign saying no swimming. Also, while you can launch your own kayak (or other boat) from the resort if you own one, the resort itself does not have any such boats to use. Instead, you have to make arrangements with a local outside company to deliver rental boats to the resort. I looked into this, and while it was not a very expensive option - it is not the same as having the boats available from the resort. They set up a fire pit at night, which becomes a friendly gathering point for the guests, and some of the regular guests (some have been coming for years) welcomed us to join them. We brought our own Smores stuff which was fun. The restaurant at the resort is very good. However, it is not inexpensive. You get your money's worth, because the food and service was excellent - but at this price point, we chose to only eat at the restaurant one night. If it was not so expensive, we likely would have had at least another dinner at the resort. In terms of location, it is very close to many of the local wineries. So, if you are looking to spend most of your time at the wineries, the location is great. Otherwise, keep in mind that it is about 20 minutes to Watkins Glen, and so really getting anywhere for restaurants, etc., is always at least a 20 minute drive. But, within 20-30 minutes there are lots of options, including some excellent hiking options. We also took trips to the Corning glass museum and to a Zipline adventure tour at Bristol mountain - which were both really good. I recommend Trails End (don't let the outside deter you - the breakfast was delicious). And the Elephants Thai restaurant in Watkins Glen was very good (also the donut shop next door).

We've been visiting this property several times a year for decades. The rooms are just okay, it's the lakefront setting and fireside conversation that draws us there. On Friday of our stay, we noticed wood barrels, high top tables and a bar counter near the fireside patio. We also learned about a wedding. I spoke with the front desk about the impact of this event, as it related to the fireside access. She spoke to someone and assured us our evenings would not see any disruption. We happened to meet the bride, who informed us they were taking over essentially the entire property, including the fireside patio, for the entirety of Saturday evening. This was contrary to what we were repeatedly told by staff. Around 1 PM Saturday, a sign in front of the patio said private event. This was very frustrating, as one of the key reasons we visit is for those evening lakeside fires. Now we were told the wedding event at the fireside patio would be over at 8 PM, with firepit access as usual. Then the power went out. For some reason, Plum Point doesn't have a backup generator. The wedding was pushed back, and we weren't allowed fireside access until after 10 PM. Plum Point ruined our vacation getaway. If we were told about a wedding booked for this time, we would have rescheduled. They took our vacation money, with the promise of tranquil evenings. Then they booked a wedding right on top of other guests, which took over all areas of the property, and blocked other guests access from what they came to enjoy. #neveragain.

Traveler tip: Plum Point Lodge requires 30 days' notice to cancel reservations or your deposit is not returned. Even family medical emergencies are not granted an exception. Place looks lovely and I had always heard great things, but being unable to cancel travel plans less than 30 days out is disappointing and not realistic for many. Be sure to read the fine print and all policies before you book.

I booked family reservations, 3 rooms, at Plum Point Lodge, Himrod, NY via Bookings.com for July 5-11, 2024. I was told that I was the first to book on this site. The computer assigns the rooms which did not meet the needs of my group. The desk clerk advised me since it is a new booking service there are glitches to work out to better meet customers' requests. The "room key" for the three rooms was the last four digits of my mobile phone. One of the room accommodations was a YERT. The manager took us to the YERT to see if it would fit the needs of my family. The hotel employee stood on the pathway in front of the YERT and provided code 8855 to open the door; I agreed to this accommodation. The hotel clerk returned to the office and I proceeded to get the rooms settled. My daughter and two granddaughters ages 11 and 13 were staying in the YERT. My 11-year-old granddaughter went to the car to get her backpack and returned to the wrong YERT; she was able to enter the wrong YERT using the code given to us by the desk clerk. Unbeknown to me until that incident that code given was the master code for the hotel staff. My granddaughter was hysterical that she went into a "strangers room"; it took over an hour to get her calm enough to agree to stay the night. I went to the office, the clerk was no longer on duty; I explained my dilemma to the restaurant manager, who was able to change the access code to the YERT. My family did not feel safe after this incident since there could have been other guests with the master code. The next morning, I spoke with the desk clerk, I advised her that due to security concerns we were checking out and I expected a refund. She told me that I would be charged one night and the refund would be done through bookings.com. Today. 7/22/2024 I was advised by telephone that there would be no refund, I requested to speak with the manager, who happens to be the desk clerk that failed to properly "key" the YERT door. I was advised that she wasn't available to speak with me today, she would call me back tomorrow (7/23/2024).

Wedding planners beware!! I just want to start off by saying this location was beautiful and this place has so much potential! The location was the reason my husband and I fell in love with the place. We decided to get married here thinking it would be perfect to have everything on site rooms for our guest to stay, reception and ceremony. Which would be perfect if anyone on the property knew what they were doing or had any kind of communication with each other. We should have canceled when our event planner would take days to weeks to get back to us and her voicemail was always full. We planned a stay the month before our wedding because we are from out of town and needed to figure everything out prior to the wedding. With that said were promised a king room over looking the lake. We got there and they put us, a soon to be married couple in a room with two full beds. This trip was supposed to make me feel more confident about our wedding weekend and it just made me more stressed, realizing how un managed this place was! Fast forward to our wedding weekend our guest arrive and all their rooms were dirty my parents room didn’t have their sheets changed my brothers shower had hair on the shower wall, our shower had hair in it and my sisters room had a mouse that left mouse droppings in her bed, this mouse ate through her food that was in her room. My brother’s yurts fan broke and it was 85 degrees outside. These rooms are not cheap! Especially for the quality. I am extremely embarrassed that i had my family travel 4 + hours to stay here. The day of the wedding I was promised help on setting up our reception area. But was told the day of our wedding the event manager was not showing up till 30 mins before I had to walk down the aisle. Needless to say my wedding party and my fiancé were running all over the place trying to get everything set up. Without my sisters and family this wedding would have never happened. I do want to say the two staff members that were in charge of cocktail hour and the bar were absolutely amazing! I wish I knew their names because I have no complaints. They did what they could and were very nice and accommodating. Next our food, we were promised pizza for the kids as a separate food option, this never came. The shrimp we chose during the food tasting was not the same shrimp that they had at the wedding. And lastly we chose asparagus and had green beans. All and all my ceremony and reception area both turned out beautifully, even with all the added chaos and stress! I’m just disappointed because we chose this place based on our stay a couple years back and It’s definitely not the same. We made our guest travel 4 + hours to come to a subpar hotel that charged 250 a night for a dirty room. Our guest were all supposed to receive a discount and unless you brought it up to the front desk multiple times you weren’t receiving a discount, so multiple guest didn’t receive any kind of discount which is mainly the reason we had guest

Hello, We are highly disappointed. -Mosquitos in the room since the time we checked in. -Room not cleaned even after leaving the “please make up” tag outside -Bathroom not cleaned either -Keypad super slow. Last nite I had neighbor help open for us -Flies in the bathroom -swimming pool not clean atall with tons of mosquitoes This is literally zero in maintenance. Not worth the money atall. And no response from the property manager/owner. I need compensation .