Palacio Condos by Hosteeva

We are in a nice condo BUT the walkway to the beach is locked and has been under construction for 3 weeks. We were NOT told about this inconvenience before we arrived. **Don't book anything right now** if you appreciate walking the beach from the convenience of your beach front unit. And the other condo buildings are locked down so you can't cut through them. Communications were not helpful to find out when it was going to be finished. "soon" doesn't cut it.

The microwave stopped working after using 1 time - called but they did not fix or replace so without it all 5 days. The ONLY thing updated was granite countertops - washer & dryer was old and dirty, beds were also old, stained and so uncomfortable - had to buy foam pad just to be able to sleep. The grouting around main toilet was so nasty I had to put a towel around it so I couldn’t see it. Painting was needed - cabinet door was off hinge. There pics make it look so nice. TOO MUCH $$$$ FOR THESE ISSUES

I booked Palacio 0806 through VACASA. Where do I begin: not cleaned properly, door lock didn’t work for two days, bunk bed slat missing/had person fall through the opening, fan blade flew off during the night, A/C didn't cool but half the condo, dryer took 2 days to dry clothes, kitchen pots dirty, asked for vacuum but didn’t get one, terrible limited parking, two elevators for too many units, rude security of wristbands, air filter needed replacing/filthy and completely stopped up, beach was over populated with rental umbrellas were too close together. Where do I stop: I complained almost everyday and maintenance handled some of the problems. The only positive was the view and pool. We have rented from Gulf Shores to Perdido for over 60 years. It was the worst. Whoever owns this unit should fire VACASA!

Our condo was nicely decorated. The balcony was extra large. We enjoyed our stay in Perdido Key, but I’d never return to Palacio because of the rental chairs. They have 60 black umbrellas, 120 chairs set up 3 rows deep every day. They leave 20ft for non chair rentals (right side of picture), so enough for 4 families, before the next condo’s rows of chairs start. You have to get up by 6 to stake a claim to that spot. You pay a lot to rent these places and they should be more concerned about their guests experience. I’d never go back.

Nice condo itself. We enjoyed our condo very much. Its the type of place that ur not sure about when u pull up because it doesnt look very nice from the parking lot. Then when you get in the hallway it’s even worse. The doorway to my condo look like it was going to an industrial kitchen. But then you get inside and the condo itself is beautiful. 1604 was my unit. Nice furniture and Lovely view from the large balcony. A few places to eat across the street. Not a huge selection and nothing very great. Most of the other good restaurants are about a mile down in Orange Beach. And absolutely no grocery stores or drug stores within four or 5 miles. The only thing that is really disappointing is the beach. I don’t know what it is about the beach but it’s green and murky. Lots of sea****. Whereas we went down into Orange Beach and their beaches were very clear and lovely. So if the beach is important and having plenty to walk to important then I would avoid this place. But if you’re with people they don’t really care about the beach and just wanna hang out at the pool. It’s fine

The room was nice. Communication not good. My reservation was lost but got corrected after over an hour on the phone. Extremely small parking lot and small over flow lot for the size of the condo. I got a garage code but the garage has multiple signs that said for owners only so I didn’t know if I could use it or not but my biggest complaint is the rental beach chairs covered the entire beachfront and were 3 rows deep with the chairs so close together that the umbrellas were touching each other all the way down the beachfront with one gap about 6 feet wide to walk through. On Saturday 12 chairs across the front row were never used and more chairs on the 2nd and 3rd rows were never use just taking up space. Extremely aggravating disappointing to spend so much money to go to the beach to look at the back of umbrella’s and not be able to see the water. I will never stay there again. I also lost my phone which is no one else’s fault but did not get the check out instructions until I got home to check emails so I didn’t text that I was checked out or do all of the things I was supposed to do.