Guest User
December 8, 2022
We all know that every now and then you get a bad experience. Unfortunately it’s getting worse. Quality of service and professionalism are in decline. It is sad. And I, in this instance have to call out this experience as my No. 1 Worst Night Ever in a B&B. I don’t want to experience this or anything worse ever again so I am holding it up as a beacon of how not to run a business. It’s time for all of us to think about how we can our raise standards. If they are high, then we need to make them higher. Let’s think about the people we are in business to serve. What can we do to make their experience of engaging with us better? Anyway, on to the review. Although appearing well appointed and presented in the main communal areas, the room was a massive disappointment. The traffic noise was terrible. We either had the windows open and strained to hear the TV each time a car went past, or baked with them shut. There was only one pillow each on the bed and no spares in the room. We had to ask for two more. The windows had no net curtains in the bedroom or privacy glass in the bathroom. The room looked out onto the car park and it was not possible to use the bathroom without being clearly seen. Privacy was only possible by fully closing the roller blinds, which left the bathroom in darkness on a sunny day. The refreshment station presented the cheapest array possible; five paper cups, two packs of the cheapest biscuits, the most basic and cheap tea/coffee options, two bottles of water but no glasses. I paid extra for a “Spa bath”. There were no frills in the bathroom, no complementary shampoos, bath salts or anything to add to the experience and justify the extra money. The bath took ages to fill. The proprietors were strongly passive aggressive when we asked for a discount due to our poor experience, which was refused outright. It was my No.1 Worst Night Ever.