Guest User
December 13, 2023
This place is old and broken down. My tub was stopped up, the toilet tank leaked on the floor, and the power window shade would not open. I called about it and was told that they knew it was broken but could not fix it. Therefore there was no way to let in any light. (My friend's room had a stopped up sink too, so they need some plumbing maintenance.) I had to request new batteries for the TV remote and finally got them on the third day. The rooms were dark and the lighting was inadequate and ugly. The adjustable chair was broken and would not rise to reach the height needed for the desk. The mirror over the desk, which could have been used as a dressing table, was so high that it was impossible to see oneself when sitting down. The furnishings are old and ugly, although the bed was made nicely and was comfortable. There is no microwave in the room. The breakfast was terrible. Even the coffee was awful. Fortunately we were in town for an event and did not stay long in the rooms. The check-in was easy and the young woman was very polite and accommodating. I am sorry for her and the other employees who must hear nothing but complaints. I had housekeeping service one time the first day but even though I requested it again, I was told that I could not have it but every other day. All I wanted was trash removal and a clean towel, and the nice receptionist, I think the same one who got me the batteries, came and emptied my trash. The third day we had no housekeeping service either, although a notice on the bathroom mirror says just to ask for help. Joke. Also 3 nights cost over $640., even with AAA discount. All the personnel were very pleasant. They all seemed to care about our experience. They just don't have a very nice place to represent. This is the only Hampton or Hilton where I have experienced this kind of facilities.