Best Western Queens Hotel

Steer clear of this dilapidated hotel, as it appears to be populated by an unsavory crowd of undesirables. It would be prudent to avoid staying here at all costs. AVOID AVOID AVOID AVOID AVOID AVOID!!

Booking made 7 months ago for Rewind Festival was cancelled without explanation 3 weeks. Contacted the hotel who have not bothered to reply. Had to find alternative accommodation that was almost twice the cost, however, it was the place we stayed last year so will stick with them from now on. Joke of a business.

Old and rundown hotel and needs a complete overhaul. No hot water in room and shower cold. Room was cold, however, a heater was provided thank goodness. Room on main road so noisy when cars passing and imagine in summer much worse. Feel sorry for the staff having to deal with numerous complaints. Asking for oatmilk I now realise was way beyond what could be dealt with. On the plus side, staff were lovely, hotel, across the road from the station and breakfast was better than I expected considering the hotel.

We found the room very warm so needed a fan to cool it down . The towel rail was dangerously hot so we had to have the fuse removed by housekeeping !

The hotel was clean but looking very tired in places and I don’t think there was a floorboard in the room that didn’t creak when you walked about in the room or toilet area. Went for breakfast only to find out that for whatever reason there was only continental being served that day. This consisted of cereal and toast that’s your lot. Not very continental in my opinion.

Worst Hotel experience I have had Hotel is dirty,(unemptied mop bucket on coridoor by room all the time I was there - full of rubbish - notified manager but still there when I left. Dead Flies all over the place - Building had paint peeling off surfaces, very tired & the Manager was giving assurances he didn't deliver on (Shower was not working - I asked for another room to have a shower in but was told none were available.) Would have to wait for manager to turn up. - 2nd night in new room, sign saying don't use the bath and shower again not working properly. No Apology, no refund,no empathy showed by Manager - reception said he would call me @ 9.00 a.m. - by 12.00 noon I had to call him and he claimed not to know anything about the problem - said he would inspect room himself, evidently did not. Blamed Covid for poor condition of Hotel. I paid £170 room only. No offer of any refund - was told my contract was with ********** I shall not stay at a best Western again and advise my contacts and work colleagues likewise The 3 star rating and membership of the Best western Group needs to be urgently reviewed. In summary a totally unpleasant experience!! Please advise how I go about claiming a refund from **********

The hotel wasn’t worth the money, It’s about 10 minute walk to the centre, It is right next to the railway station, The hotel is tired, and very dated, to me ots a £50.00 a night hotel, it’s comfortable enough but for business the room I had which is supposedly the deluxe has no space to work, Nothing wrong with it but I won’t be rushing back

We had 4 rooms booked for a weekend at the races. Rooms were very tired and in desperate need of a makeover. Booked breakfast for our stay but only continental on second day as chef had day off and it was the poor housekeeper trying to do everything. Very understaffed but staff that was there were lovely and tried their best. Best part of our stay was the social club just down the street and the chippy just next door to it they were 5 stars ⭐️

A bit dated. Uncomfortable bed. Pillows solid