MMakeitbaconAtmosphere: This hotel is quite new and vibrant, with a trendy design and a pleasant fragrance. I checked in on the 15th floor, which also houses several of the hotel's restaurants. The entire 15th floor offers stunning Victoria Harbour views, including the tea/coffee area and the bar.
Facilities: I found the facilities to be abundant and the activities diverse. You definitely won't get bored staying at the hotel. Each room even has a small poster detailing the hotel's activities and schedules. Since I was traveling with a child and had errands to run, I didn't get a chance to fully experience the facilities this time, but I'll definitely make sure to next time. The hotel floors are equipped with water dispensers, which is perfect for someone like me who gets anxious without water or has gout.
Cleanliness: The hotel is relatively new, and the cleanliness felt pretty good.
Service: I really need to highlight the service here. Many people mentioned poor service and bad attitudes, and I was genuinely worried before coming, even mentally preparing for a 'battle.' However, to my surprise, from the ground floor to the 15th floor, the hotel not only had ample staff (at least 3-4 people on the ground floor) to open doors, guide guests, and press elevator buttons, but there were also staff on the 15th floor guiding guests through check-in. The check-in staff were enthusiastic, proactively communicated to meet our needs, and explained the hotel facilities in great detail (I must give a special shout-out to the gentleman who helped us check in, Tony/Toni? He wore glasses, spoke standard Mandarin, and was very enthusiastic!). After individual check-ins, there was also someone to guide us to the connecting elevator and press the button for us. During check-out, which was a peak period, someone proactively guided us to an alternative check-out counter. You will definitely be greeted by staff in any public area! The key highlight is that the team is very young, yet their service attitude and attention to detail are exceptional!
Tony/Toni, who assisted us with check-in, noticed we had a child and thoughtfully offered suggestions and sought our opinion when assigning the room, saving us the cost of an extra bed (which we had originally planned to add). He also prepared special room cards for the children and proactively informed us of the benefits. I can only describe it as incredibly thoughtful!
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