Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 19, 2026|Two-Bedroom Apartment
Anonymous UserThe cleanliness is actually not too bad. The host even send someone to clean up the place on the 2nd day. And also replenish laundry detergent.
There's room for improvement in terms of hygiene. There's sewer smell coming from kitchen sink, dripping bathroom sink, cockroaches running around, the kitchen filter is leaking.
The place wins in terms of location that's close to 1 Utama, M World Hotel, One World Hotel, etc.
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Price per night from:CAD 63
Posted on Aug 28, 2026|1-Bedroom Premier
Zaishuiyifang3654Location & Transportation: The hotel boasts an excellent location, very close to [subway station/attraction/business district], with convenient access to dining and shopping. Getting around is completely stress-free.
Facilities & Environment: The room is spacious and bright, with excellent soundproofing that ensures a high-quality sleep. The Wi-Fi is fast and stable, making it smooth for both work and entertainment.
Service Experience: The staff are enthusiastic and efficient during check-in. They respond quickly when issues arise, and room cleaning is prompt and meticulous.
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Price per night from:CAD 115
Posted on Sep 20, 2026|Superior King
Guest UserPls have a look if you are planning to book this hotel. This was one of the worst hotel experiences I have ever had at a 5-STAR HOTEL!
The problems started from the moment I arrived.
During check-in, the receptionist told me that the system was down and was unable to check me in. After trying & waiting for a while, she switched to another computer to complete the check-in.
I had to wait around 7 mins just for what should have been a simple check-in.
After finally getting my room key, I thought I could finally go to my room and rest at around 6:30 PM. Unfortunately, things only got worse.
My initial room was on the 5th/6th floor (can’t remember exactly). When I entered, I was shocked to find that the room had clearly not been cleaned or prepared at all. It was basically left in the same condition as the previous guest had left it. The rubbish had not been cleared, the bedsheet had not been changed, and the blanket was even lying on the floor.
The room was dirty & messy, which completely ruined my mood.
I immediately tried to contact reception using the room phone, but the phone system also appeared to have a problem. I called three times without answering and only managed to get through on the fourth attempt.
When I explained the situation, the receptionist sounded confused and seemed unaware of what had happened. I requested a room change and was told to come back down to reception.
When I arrived, the staff there also seemed unaware of the situation. I had to explain everything again. One staff member then went to another staff member, who came over and asked me again what had happened.
At that point, I was already very tired and frustrated from having to repeat the same explanation multiple times.
After waiting for quite some time, I was told that there were no more king-size rooms available and that they could only offer me a twin room. By then, I was exhausted and simply wanted to rest, so I accepted it.
Considering that the initial room was not ready due to the hotel’s own housekeeping issue, I honestly expected at least some gesture of goodwill, such as a complimentary upgrade or compensation. But that was fine.
I was eventually assigned Room 719. Before I left reception, the staff simply said “sorry.”
The housekeeping situation was especially disappointing. I arrived at around 6:30 PM, while the hotel’s check-out time is 12 PM. There should have been plenty of time for the room to be cleaned and prepared. Yet I was given a room that had apparently not been serviced at all. I could even see housekeeping staff walking around the floor.
Unfortunately, the condition of the hotel and room was also far from satisfactory. The facilities looked old and poorly maintained, with peeling wallpaper, a damaged chair cushion, dirty carpets, and an air-conditioning system with a noticeable mouldy smell.
The lobby looks reasonably well renovated, but the condition behind the surface is a completely different story. For a hotel that has only been operating for a little over 10 years, the level of deterioration and lack of maintenance is difficult to accept.
What disappointed me most was that this was not just one isolated issue. The check-in process was inefficient, communication between staff was poor, the room was not ready, housekeeping was inadequate, and the room itself was poorly maintained.
This was honestly one of the worst hotel stays I have ever experienced.
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Price per night from:CAD 60
Posted on Sep 1, 2026|Paxtonz Studio (High Floor)
Guest UserI like how spacious the room is. It is clean and got basic necessities. Wifi is strong and there’s a mall with a lot of restaurants just below the building so I was able to get some groceries and eat.
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Price per night from:CAD 40
Posted on Jun 1, 2026|Standard Twin Room
Guest UserI had a wonderful stay at this hotel and would strongly recommend it to anyone visiting Malaysia.
The location is fantastic – right next to an MRT station, which made getting around the city super easy and convenient.
What really stood out for me was the amazing staff. I only brought a USB cable to charge my phone, and they kindly allowed me to charge it in the lobby. That kind of flexibility and friendliness is rare and much appreciated.
As a bonus, I also discovered that the TV in the room has a USB port, so I could charge my phone there as well – a smart and thoughtful touch.
Another great touch – there’s a filtered water pipe available, so you can easily get a cool, clean drink, which is especially refreshing in Malaysia’s hot weather.
Overall, great service, excellent location, and practical little details that made my stay stress-free. Will definitely stay here again.
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Price per night from:CAD 63
Posted on Sep 14, 2026|Executive Quadruple Room
Ong SanThis stay was a bit disappointing. As soon as I entered the room, there was a strong smell of smoke. The bed was also old and saggy. The room's decor was very nice though. Management should pay more attention to cleanliness and the quality of the beds and pillows. The 'Deng Kee' fish paste vermicelli opposite the hotel lobby was delicious.
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Price per night from:CAD 30
Posted on Aug 21, 2026|Deluxe Studio
Guest UserClean outside and inside. A good location both Mossaz and Paxtonz are part of the Empire City in Damansara, Petaling Jaya next to the integrated shopping mall precinct rebranded into Hextar World at Empire city. Drive in and drop off at either designated lobbies under their names or drive into a well lighted multi-storey car park with security guards. Park car nearest to separate lift access to each lobby. Lift lobby up to units secured with unit access card. Deposit may be required depending on operator from RM50, RM100 or RM200 so prepare cash. Have BIla Bila Mart and food outlets nearby and in the mall, I guess. Saw a full pickle ball court nearby. Nice.
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Price per night from:CAD 26
Posted on Aug 1, 2026|Studio 2 Queen
Food Channel源师傅Great convenient location with two supermarkets downstairs. Based on available information, ”Sleepy Bear Hospitality” primarily refers to a serviced apartment management brand (often called Sleepy Bear in English) operating in Kuala Lumpur and Selangor, Malaysia, specializing in apartment-style accommodations with facilities like kitchens and washing machines.
· 💡 Key Features: Mostly self-check-in, usually offering a gym and pool. However, as it's not a traditional hotel, service response times are often criticized.
· 📍 Main Branches: Several locations in and around Kuala Lumpur, with varying reputations. Popular choices include:
· HighPark Suites: Located in Petaling Jaya, opened in 2024, one of their more representative properties.
· Sleepy Bear's Arte Plus: Located in Ampang, Kuala Lumpur, newly opened in 2026.
· Anggun Residence: Located in Kuala Lumpur city center, near the Petronas Twin Towers.
⚠️ Important to note:
· Authenticity Check: This is completely different from Vanke's high-end cultural hotel ”You Xiong.” There are also other similarly named hotel companies in China, so pay attention to the distinction when booking.
· Common Complaints: Service is the biggest drawback, with frequent complaints about long waits for check-in, unresponsive customer service, and even difficulty getting room cards. Additionally, bedding tends to be soft, and some mattresses are sagging. It's advisable to proactively contact them in advance after booking to confirm check-in procedures.
If you're interested in a specific branch, let me know, and I can look into more detailed guest experiences for you.
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Price per night from:CAD 44
Posted on Aug 13, 2026|Modern Luxury Suite
Маргарита ДAt first, I thought the location wasn't convenient. But in the end, it was actually pretty good – a new area, with a shopping mall nearby. It's about a 15-20 minute taxi ride to the city center via a toll road.
Having a gym was important to me, and the gym here is excellent, with a fantastic view.
There's also a pool.
The staff brought me a frying pan when I needed one and fulfilled all my requests 🙏🏽🤗.
Sometimes there was a long wait for the elevator, but we were on the 3rd floor, so we sometimes took the stairs).
There's a store and a cafe nearby.
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Price per night from:CAD 30
Posted on May 6, 2026|Mossaz Modern Luxury Studio 2 Queen Bed
NAMR..Good budget stay in Kuala Lumpur. The room offers a nice view and is comfortable for a short trip. The swimming pool is decent and well-maintained.
Check-in was smooth, but the room floor was slightly wet when I arrived around 3 PM, likely due to recent cleaning. One issue encountered was the safety lock, which suddenly engaged by itself and couldn’t be opened from outside. Thankfully, the maintenance staff responded quickly and helped resolve it.
Parking is available but comes with an extra charge.
Overall, still a value-for-money option with decent facilities, but there is room for improvement in maintenance and room readiness.
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Price per night from:CAD 30