Swing and Pillows Hotels in Petaling Jaya

Complaint regarding poor stay experience on May 29th, 2026 Dear Hotel Management Team, I am writing to bring to your attention some significant issues I encountered during my stay at your hotel on the night of May 29th, 2026, in Room 108 Firstly, I noticed that the bed sheets and duvet cover appeared to have not been changed prior to my arrival. Throughout the night, my skin – particularly on my legs – felt extremely itchy after coming into contact with the bedding, which caused considerable discomfort and disrupted my sleep. In addition to this, there was excessive noise disturbance from the adjacent room during the late hours of the night. Loud shouting and commotion occurred unexpectedly, and despite the disturbance being severe enough to wake me and prevent me from returning to sleep, no hotel staff member appeared to be on duty to address or manage the situation. This suggests that there may be gaps in your overnight staffing arrangements, and that standard cleaning protocols for guest rooms may not be properly enforced. I have always held your hotel in good regard, which is why I feel it is important to share this feedback with you. Such issues not only affect individual guests’ experience but also impact the reputation of your establishment. I hope you will conduct a thorough investigation into these matters, take appropriate action to rectify the problems, and ensure that proper procedures are in place to prevent similar incidents from happening in the future. I would appreciate a response regarding how you plan to address these concerns, and look forward to hearing from you soon. Dylan

Salam, I want to give an honest review for this hotel. I didn't expect a hotel that only costs RM100 to be so beautiful and comfortable. The staff are friendly and amiable. They were very helpful with the check-in process. Truly top-class service from the hotel staff. I had a lot of luggage and a staff member helped me carry my bags. The best part was the breakfast at this hotel – it was so delicious, and all the food looked appetizing. So, if you're looking for a hotel, you can definitely choose this one. BOOK NOW! 🥰 I give it a 10/10! 🔥

There's a laundromat, mall, and bars nearby, offering a one-stop shop for entertainment and dining. The only downsides are limited parking and a check-in time after 10 PM. The room facilities are complete, with a hairdryer and a TV. Overall, it was a good experience.

The hygiene was acceptable, and the room was quite spacious. They offered luggage storage, which was convenient. The front desk area was a bit small, but the hotel didn't require a deposit, which simplified the check-in process overall. There are many dining options nearby, along with a small supermarket and numerous durian shops. The hotel doesn't have an elevator, and our room was on the first floor, so we had to climb one flight of stairs. This might be inconvenient if you have a lot of luggage. There's a water dispenser on our floor, and also a washing machine, but it was difficult for us to pay as Chinese guests, so we didn't use it. The front desk staff, Akmall, was very friendly.

All fine , room is fine but no lift, you need to climb the stairs. Hard to find parking, so it might be inconvenient for those who are driving.

For the price, the room is decent and great value for money. However, the shower in our room was not hot and the staff needs to be more efficient dealing with concerns raised with some urgency. Overall our stay was good. TQ

Checked in after 9 p.m. The room looked new and recently renovated, but cleanliness needs improvement as there were long hair and condom packaging under the bed, and stains on the toilet seat. The front desk staff, Navee, was friendly and promptly arranged for the room to be cleaned again. The hotel has an elevator, but it is not in operation. Staying on the third floor was inconvenient, and the hotel is not suitable for guests with mobility issues.

Ruma provided good service. All good except for the room except water pressure was really bad for the shower. Barely enough water pressure activated the water heater.

The hotel location is strategic, outsite lot of parking and walking distance to get food and mini MARKET. Comment: 1. Interior of hotel is not really renovated, found water is drop from ceiling at corridor. 2. Found same moset in the room is soft to step on and toilet cleanliness is average. Hope the comment can be improve in future. Anyway, I'm still enjoy to stay the hotel with the low price

Booked this hotel many times, this time I get Ground Floor room, very good , no need to climb the stairs. But night time got sound from video, people talking . This time got toothbrushes, don’t know why. Last time don’t hav