Falkensteiner Hotel & Spa Iadera

Nice experience in this family oriented hotel with a great black area spa

My husband and I have been to this hotel countless times and we will always return. Everything is perfect! From the welcome at the reception, the spa staff with Marina the beautician to the white and black zone of the spa. The hotel also has one of the best food, and we travel everywhere. Carlos in the bistro is the heart of the hotel. All recommendations and more. Welcome home is truly that!

Unfortunately, this place is far from a 5* experience. The staff is generally friendly, and most of them are trying their best, but so much is just wrong here. First of all - this place brags about "fine dining" but it only offered a fixed menu with a choice between 2 starters and 3 main courses. The hotel homepage brags about "fine dining", but only mentions in print that restaurants are "open seasonally" - what does it even mean? When is "season"? Sorry, a 5* place should have better culinary offer, especially when it lure its guests by "fine dining" choices. There was no choice here. Then the room. How can there be no power outlets in the room? Yes, there is one outlet on the floor, right next to the door, and yes, there are two outlets at the wash basin. But nothing next to bed where I could for example want to both charge and use my phone. I couldn't use my laptop at the desk, because I had no place to plug it in. This is 2024, people are travelling with two, three devices a person. The bathtub is right next to the bed. You can't see half the TV screen while in the bed (because it's positioned on a very low cabinet, with a couch in between the bed and the TV). The TV is a modern smart TV, but the hotel disabled Netflix on it (and this TV does support it - only when you try to access it, it say that it's disabled). The WiFi is either too slow, or not working at all, there are places in the hotel where it is just not accessible. There are no body-sized towels - the only towels we had in our room were hand/face towels. How can a 5* hotel do all this? The restaurant provides no privacy. The tables are positioned so close to one another, that if you are a couple, you are sitting right next to another couple almost as if it was a table for 4. You can't even have a decent private chat without feeling like everybody can hear you. Funny enough - they could arrange the tables to give you more privacy, they just choose not to. On our second morning, the restaurant was full at breakfast, we thought we were lucky to find a free table (with 0 privacy, mind you!), but when another couple arrived, they opened up another section of the restaurant which was completely readied, just intentionally not made available until the very last moment. Come on! I would expect this from a cheap diner, not the only restaurant in a 5* hotel! If you have an electric car, please avoid this place. They have a grand total of 3 chargers - one of which doesn't work. One charger was constantly occupied by a car that never moved during our entire stay! The night before the departure we ask the valet to charge our car, and he promises to do that, but when I wake up at 6AM I see that my car isn't charged at all and that there is a charging error. I walk down to reception, and receptionist tells me that "we have problems with that charger" - well, I asked for my car to be charged, not plugged in! I have no use for my car being plugged into a charger that the hotel knows is faulty

We were in this hotel few times before and it was excellent. Now is a little bit dated, it need refurbishment. Food is also not so good any more. We were a little bit disappointed. The only positive thing is outside swimming pool that is working also in November.

Our visit was mid September. The landscaping on the run up to the hotel was worryingly poor and the buildings that we passed looked like they were from the Soviet era. However, once you get into the hotel, all of that is forgotten. Parking is quite expensive. The restaurants are good. Room decor has a few bumps and scratches but overall good. One fantastic feature is that there are loungers positioned on the private beach that are readily available, many in shady spots under the trees. And in the two shoreline restaurants you can eat literally 20 feet from the ocean. We had a lovely stay and would not hesitate to return. However, the hotel would be wise to improve its landscaping towards its vehicular entrance. You don't get a second chance to make a first impression.

The property was lovely, food was okay for a half board option. One watch out is that it’s on. Resort with the other hotels in the group which allows people to move between the hotels. Parking is also not included

Best