Blankko
June 17, 2024
This is an attractive hotel set in the English countryside. However, there are a couple of issues that need immediate attention. Firstly, it is impossible to contact anyone at reception on the phone. I made our booking online and then had a couple of questions regarding local taxis and parking. I tried call the reception over a number of days at different times but nobody ever answered the phone. More frustratingly, after we'd checked out I found that we had been double charged for our room. I rang the central reservations line and was told that the hotel reception handled all refunds and I would therefore have to speak to them. After a number of failed attempts I found that the only way I could do this was to call the restaurant and then ask them to walk over to the reception and inform the staff there that I was on the line. A really bizarre situation for a supposedly upmarket, expensive hotel. The second issue was the breakfast which was very disappointing. Only one choice of juice (orange), a limited choice of poor quality pastries, only one type of fruit (melon), cold tea, weak coffee and an uninspiring limited hot buffet. For a hotel that is charging more than £200 per night this is unacceptable and needs a complete overhaul and uplift. On the positive side, our room was comfortable and the staff were friendly when it was possible to speak to them.