Guest User
June 11, 2024
After booking 2 rooms for 2 nights for 2 adults & 1 child online, we arrived & not only did we not have a joining rooms but were on different floors. They were able to get us on the same floor but on different sides of the building. We were told by the front desk that biscuits and gravy would be served with breakfast from 6am to 10am however there was only cereal, waffle batter, a couple bagels & toast & it was gone by 7:15am & never replaced, not even the coffee. Both bathroom's were disgusting with dirt and hair in the tub and no towels. The front desk said they would take care of it the next day while we were out but never did. They turned the heater & filter off in the indoor pool cause it was nice outside so the pool was too cold to get into. It says online they have a gym and a sign by the pool pointing to the gym but when we couldn't find it we asked the front desk and they looked at us like we were crazy and said, "we don't have no gym or exercise room." It was a very disappointing stay. They gave us rooms with king size beds then we had to pay extra for cots for the kids that didn't even have a pillow or blankets with it. We had to go by pillows and blankets for the kids to sleep on.