I had read the reviews and decided to give this hotel the benefit of the doubt. On the plane I said to my friend that I was a bit worried having seen peoples comments. The first day we thought- Oh its not that bad but I'm sorry to say it was. Having paid £900 each for a weeks stay I came away feeling underwhelmed and disappointed and here is why CLEANING- Never have I stayed in a hotel where I have made our beds every single day, washed up our teacups and even cleaned the bath and sink. The cleaners did visit our room but all they did was empty the bins, give us more loo roll and towels. ROOM- dated, needs a full refurbishment, bed like a plank and pillows made from foam balls which were so uncomfortable. No spares in the room, we asked but did not receive any. BAR. The pool bar is manned by Jack and Mason and they were amazing and really made our holiday. FOOD- I've seen comments on the food but it was OK- I tend not to have breakfast but I tried it on the last day and to be honest it was the worst meal- there is something all the time for even the fussiest person. Make sure you meet Vanya she is the best, full of life. ENTERTAINMENT- Marios and Kamil were our animation team and they were very good, bingo and Yoga and other activities are on offer. The evening entertainment is however poor , apart from the fire show. POOL- Don't be fooled by the photo on the header is really does not relate to it. There we plenty of beds but there is the usual early reserving, pool towels are supplied via reception for a fee. The tiles around the pool are chipped and uneven and a trip hazard. The pool itself is very deep 3m in some areas and these are not well signed. It is not well maintained, there is a ladder that is just only attached by the poles at the top which is not safe. In the shallow end the steps have not got railings to hold on to and they are slippery, when you get off the step into the pool the tiles are really slippery, I slipped and several people nearly had accidents there- I was told of a man who slipped quite badly. So here was my real issue with the pool feeling a little unsafe I felt like I did not want to get in, so sat on the edge with my legs in the water. There is a lifeguard Akim, he spent all his time on the phone and finally when we saw a lady slip quite badly and he was not looking nor did he get up- I could not hold back, so went and told him to get off his phone. My friend also spoke to the manager Georges who told him not to bring his phone by the pool. Guess what..... when we left the pool that day, he was back on the phone and on it each day until we left and I have the photos time stamped to prove it. There is no way given the pool issues and the clear lack of care re guest safety that I would ever come back here. If you have a disability they have lifts but that is all. Not sure how you'd get in the pool or even want to. I don't think any amount of refurbishment can help this place unless the management change their atti
Outstanding
52 Reviews