The Arco Powered by Sonder

We really enjoyed our 3 night stay at this lovely boutique hotel. Our king room was spacious, comfortable and clean. We could easily walk to all popular Philadelphia attractions (City Hall, Art Museum, Liberty Bell, Pats and Genos) within 30 minutes or less. The neighbourhood felt safe and there were a lot of restaurants and pubs close by. Also very easy to take the subway to the sporting complexes. I would absolutely stay here again!

I didnt even getbto the hotel . I did not like the proces of the check in.

Very clean and quiet. Every other guest we encountered was so nice. It’s a unique stay as you keypad yourself in and out so you don’t encounter staff at the hotel. We had a wonderful experience. There was HDMI Doris to stream our own movies off a laptop for that true at home experience. Dining couldn’t be better. Literally Little Nonna’s is the BEST Italian you could ask for and the same owners own Bud and Marilyn’s and BOTH are right downstairs. Other great places are very walkable or drives Le within such a short distance it’s insane. We even did Chinatown one night. You will not regret a stay here. It’s comfortable. We even had a concert violinist stay next door and were serenaded one day- how cool is that? I will be staying there again next month.

The room was large and had a nice closet. Appreciated the wine key, ear plugs and white noise machine. However, to plug the white noise machine in, you had to move the bed. Same to plug in your phone or other device. Great neighborhood. Public transportation available to go anywhere in Philly. The restaurant we were eating at was right across the street. The full length mirror fell off the wall in the middle of the night, but we just propped it back up. There was no signage to tell you the elevator wasn't working. There was no signage to tell you where the other entrance was. At 11pm, it is hard to see doors on a dark side of a building. We did get to speak to someone on the phone, but there should have been signage so we didn't have to wait on hold. Also, we arrived at 3:55 for a 4:00 check in and the door would not allow us to enter. Luckily, there was staff present to help us get in 1 minute early.

the lack of front desk makes things complicated

I really like the Sonder concept, but just wish the arco had looked like it appeared in the photos. It’s just very mid. Totally fine, but I would have felt safer, more comfortable, in a 3 stair chain for sure. The rooms are old, dusty, and a bit sad. I don’t fault the staff at all, I think housekeeping did as well as they could.