Guest User
May 31, 2024
Our stay was excellent..I have already reviewed our stay and classified it as the best stay at a hotel in Trinidad. This was until I got back to the U.S. and reviewed my credit card account. I was DOUBLE CHARGED for my stay at the Courtyard Marriott. On March 28, I called the hotel and reserved 2 rooms for my family for 2 nites: April 19-April 21. I gave my credit card information. As a result, my card was charged on March 29 for approximately 1000 U.S. dollars. I checked into the hotel on April 19 and on checking out, I was asked to settle my bill. The front desk assistant told me the amount, I produced my credit card which the agent gladly swiped charging me a total of 700 plus U.S. dollars for our 2 nite-stay. I returned to the U.S. on April 29, viewed my credit card statement online and to my horror, saw that I was DOUBLE CHARGED for my 2 nite stay at the Courtyard Marriott. Since then I have been attempting to get back the excess monies that was paid for a wonderful stay at the Courtyard Marriott and have received NOTHING to date. The DOUBLE PAYMENT is causing me great grief and although our sty was pleasant, I would advise all those looking to stay at the Courtyard Marriott to be careful when making payments.