JW Marriott St. Maarten Beach Resort & Spa

The best thing about this hotel is the staff! They are amazing and always smiling and friendly and working their best in a brand new hotel to assist. To name a few, Marla at the front desk who helped with some minor issues on first night, Martha in housekeeping who looks like she works really hard and keeps a positive friendly attitude every day, and Dave the Bellman who was also very friendly and courteous at the front door and with getting the rental car from valet quickly whenever we needed it! Management though is the weakest part of the hotel. They need to do a better job training. From a security guard who did not know the name of an in hotel restaurant to hearing about multiple tables around us receiving incorrect orders at Carambola (though ours came out ok), and even that first night not having the scannable QR code for menu in our room (but again Marla was super helpful printing out a paper version of the menu for us), the hotel is what I would expect from a place that just told us it was open for only a week so far. I think that the staff is wonderful and with a bit more training this hotel can be top notch. When we went they had not yet opened the spa and daycare area so I can not comment on those. However, the beach on which it is located named Dawn beach is very nice and has great sunrises. The hotel pool and swim up pool bar are great! Very well laid out entertainment area outside. Need better TV - some channels do not work. Overall great hotel!

Very Beautiful place

The property was nice and new, still getting finished so not a ton of decor around. Lost power several times everyday, but they said it was an island wide issue…BEST PARTS were the HUGE Infiniti pool and beach front being only a few steps away. Staff was also AMAZING, very friendly, appreciative and accommodating. There are only 2 restaurants on site, so after a few days the same food got pretty boring. It’s also about a $50/30-40 min ride from SXM. It’s further away than we thought from most places if you plan on venturing off resort so plan on $30 per way per taxi to go anywhere. All in all beautiful resort which I’m sure will only get better as time goes on!

Very nice hotel, but still partially under construction

I would like to recommend better food options and a better breakfast buffet more of Caribbean cuisine.

Looks like new, everyone is very friendly and helpful

Let me start by saying the rooms and overall spaces are beautiful and very clean. The staff was friendly and accommodating as much as they could be. There is limited food options in the actual hotel, but the food was decent (8/10). I would hope as they grow they will have more things happening ON the actual "resort" especially near the pool area. Not sure why the entire hotel loses power about 4-6 times a day for about 45 seconds to a minute and a half each time....that was odd, and noone really had an answer for that. You do have to watch your door because it does not close entirely....so pulling it when you leave is essential to ensuring your items are secure. The consistency of what we were being charged was not there, we were a group of 14 and some people got a $750 hold for our stay while others only the $250 hold that we were initially told. Overall, I would stay again as I realize they are newer and have some work to do...so I won't firmly hold things against them.

Property was brand new, only open a few months. Rooms were very luxurious, well furnished and clean. However, hallways were in dire need of vacuuming. Pool bar had more staff than customers and seemed completely disorganized. Everyone running around but not waiting on customers. Front desk, doormen and cleaning staff very friendly and accommodating. We also were surprised by a $50 per day resort fee upon check out!