Vattanac Capital Tower, No. 66 Monivong Blvd, Khan Doun Penh, Phnom Penh, 12202, CambodiaView Hotel Details
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Rosewood Phnom Penh Guest Reviews
4.6/5
Great
122 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.5
Cleanliness4.6
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All reviews(122)
Positive reviews(117)
Reviews with photos/video(27)
Awesome stay(19)
Friendly owner(18)
Awesome rooms(14)
Clean and tidy(6)
Great location(6)
Negative reviews(5)
POH KAR LIN
Executive Twin Room
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 10, 2024
Excellent apps, easy to book & get discount! Smooth Transaction & Trustworthy apps! will always come back!
Response from Property: Dear Poh Kar Lin,We appreciate you taking the time to share your feedback with us. We always strive for excellence with the service to our valued partners. We look forward to welcoming you back in the not-too-distant future.Warm Regards,Daniel SimonManaging Director
Guest User
Executive King Room
Stayed in May 2024
Family
31 review
5.0/5
Outstanding
Posted on May 6, 2024
One of the best hotels in Phnom Penh! We enjoyed our stay here. All staffs are super nice and modest! The design of the room is excellent!
6/12
Response from Property: Dear Guest,We appreciate you taking the time to share your feedback with us. We always strive for excellence with the service to our valued partners. We look forward to welcoming you back in the not-too-distant future.Warm Regards,Daniel SimonManaging Director
Sambath168
Mekong Suite
Stayed in Aug 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Sep 5, 2024
Best place to stay
Response from Property: Dear Keosambath,We appreciate you taking the time to share your feedback with us. We always strive for excellence with the service to our valued partners. We look forward to welcoming you back in the not-too-distant future.Warm Regards,Daniel SimonManaging Director
Guest User
Mekong Suite
Stayed in Oct 2024
Solo travelers
95 review
5.0/5
Outstanding
Posted on Oct 25, 2024
The best hotel in Phnom Penh. Excellent services..good location and fantastic bar.
Response from Property: Dear Guest,We appreciate you taking the time to share your feedback with us. We always strive for excellence with the service to our valued partners. We look forward to welcoming you back in the not-too-distant future.Warm Regards,Daniel SimonManaging Director
Guest User
Executive King Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 24, 2024
Great experience! Stayed here for one night and the service/view/staff here is excellent! Also the assistant reservations manager Tola is really helpful when I had some issue on the reservations. Will come back again!
这里的服务/环境/员工很好,预定上出了问题但是被很及时的处理了!很棒的居住的体验
Response from Property: Dear guest, I am Daniel Simon, Managing Director.
Thank you very much for your positive review of Rosewood Phnom Penh! We are glad to know that you enjoyed your stay and we look forward to seeing you again soon.
Response from Property: Dear guest, I am Daniel Simon, Managing Director.
Thank you very much for your positive review of Rosewood Phnom Penh! We are glad to know that you enjoyed your stay and we look forward to seeing you again soon.
Guest User
Executive Twin Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 23, 2024
Everything is perfect, staff is amazing, especially thanks to Lydie from the front desk team: she is the perfect example of a proactive hospitable person who is always way beyond your best expectations. I can say that Lydie was very professional, friendly, and helpful during my stay experience at Rosewood Phnom Penh. I will choose Rosewood again next time when I travel to Phnom Penh.
Response from Property: Dear Guest,We appreciate you taking the time to share your feedback with us. We always strive for excellence with the service to our valued partners. We look forward to welcoming you back in the not-too-distant future.Warm Regards,Daniel SimonManaging Director
Guest User
Executive King Room
Stayed in Feb 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 20, 2024
Amazing hotel and service. Front Desk and Concierge are really helpful and kind. Will definitely come back to stay.
Response from Property: Dear Guest,We appreciate you taking the time to share your feedback with us. We always strive for excellence with the service to our valued partners. We look forward to welcoming you back in the not-too-distant future.Warm Regards,Daniel SimonManaging Director
ong
Executive King Room
Stayed in Dec 2023
Travel with friends
8 review
2.0/5
Posted on Mar 10, 2024
This hotel has many teething issues. From yellow urine colored water coming out of the faucets to staff issues. Don't be fooled by the name as the property is a disgrace to the brand. Regret staying here and i rarely say that. Do yourself a favor and just choose another property and save yourself not only money but the frustration as well.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Daniel SimonManaging Director
Anisa
Premier River King Room
Stayed in Jul 2024
Business travelers
10 review
4.0/5
Very Good
Posted on Oct 5, 2024
Good location and very nice service,
Response from Property: Dear Anisa,We appreciate you taking the time to share your feedback with us. We always strive for excellence with the service to our valued partners. We look forward to welcoming you back in the not-too-distant future.Warm Regards,Daniel SimonManaging Director
XIAO LAO TOU
Executive King Room
Stayed in Sep 2023
Travel with friends
831 review
5.0/5
Outstanding
Posted on Sep 14, 2023
The location of this hotel is beautiful. The accommodation is what I like the most, I like the design and how comfortable it be. Cleanliness is nothing to complain its very clean. This is first time that my friend and I visit Phnom Penh. So, this hotel makes this vacation more remarkable. The view in the night is spectacular. If I had I chance I definitely would choose this hotel again. :)
Response from Property: Dear Xiao,We appreciate you taking the time to share your feedback with us. We always strive for excellence with the service to our valued partners. We look forward to welcoming you back in the not-too-distant future.Warm Regards,Daniel SimonManaging Director
Chankanika
Premier River King Room
Stayed in Sep 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 30, 2024
The room super clean ❤️
Response from Property: Dear Chankanika,We appreciate you taking the time to share your feedback with us. We always strive for excellence with the service to our valued partners. We look forward to welcoming you back in the not-too-distant future.Warm Regards,Daniel SimonManaging Director
Nick
Executive Twin Room
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 4, 2024
Incredible place
Response from Property: Dear Nick,We appreciate you taking the time to share your feedback with us. We always strive for excellence with the service to our valued partners. We look forward to welcoming you back in the not-too-distant future.Warm Regards,Daniel SimonManaging Director
Xiaoloubao
Grand Premier King Room
Stayed in Sep 2024
Couples
8 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Excellent hotel, the service is very considerate. We encountered some unpleasant episodes when checking in, but the front office manager LYDIE ZHANG immediately helped to solve it and brought us a super happy stay experience. I sincerely give Miss Zhang 100 thumbs up.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,我是董事總經理Daniel Simon。非常感謝您給予金邊瑰麗酒店的好評以及對酒店員工的認可! 很高興得知您有一個愉快的入住經歷,期待您不久後的再次光臨。
Aye
Executive Twin Room
Stayed in Aug 2024
Business travelers
3 review
1.0/5
Posted on Aug 7, 2024
Service: I paid a deposit of 900 USD, but the deposit slip was accidentally dropped in the restaurant. I also had the payment record, my passport, and the hotel order. When I checked out, they said that I couldn't get a refund without the deposit slip. Is the computer just a decoration? No record? Or did the staff eat the money themselves? I hope the hotel management will see and give a reasonable explanation, otherwise I will keep complaining, and I also hope that netizens who are going to stay here will pay attention~
This is not the way to cheat people. It's still the best hotel here. It's really a super bad review. They deliberately eat money. It's so ugly! ! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your feedback. The hotel values every guest's opinion. If you have any questions about the bill, please take the time to check this reply and contact us at any time. We will be happy to answer your questions. Looking forward to your reply. Daniel Simon General Manager