Botum Palace Hotel

Botum Palace Hotel Reviews

Botum Palace Hotel

#45ZY, St. Samdach Sothearos, Tonlebasak, Chamkamon Blvd, Khan Chamkar Mon, Phnom Penh, 17252, CambodiaView Hotel Details
Botum Palace Hotel
Botum Palace HotelBotum Palace HotelBotum Palace Hotel
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Botum Palace Hotel Guest Reviews

4.3/5
Very Good
79 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(79)
Positive reviews(68)
Reviews with photos/video(8)
Awesome rooms(7)
Awesome stay(6)
Negative reviews(4)
Guest User
Standard Single Room with Balcony and View
Stayed in Jul 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jul 12, 2024
Very spacious room. Friendly check-in. Easy access to outdoors.
Response from Property: Dear Sir/madam, Greeting from Botum Palace Hotel ! Thank you so much for taking time to review during your stay at Botum Palace Hotel. We are very happy to hear that our team made your stay a memorable experience. Looking forward to seeing you again soon. Yours Sincerely, Operation Manager,Brak Theara
Guest User
Standard Double Room
Stayed in Nov 2024
Couples
1 review
3.5/5
Posted on Nov 10, 2024
The room is look exactly how it is in booking app. The staff is friendly and helpful. There is a big refrigerator and also the place that look like the kitchen make me feel like Iโ€™m home. The view from balcony is very pretty that we can see the beautiful building in Phnom Penh at night.
Response from Property: Good afternoon Sir/Madam,Thanks so much for your taking time to review during your stay at Botum Palace Hotel. We are so happy to hear that and we see you again.Your Sincerely Brak ThearaOperation Manager
Anonymous User
Standard Single Room with Balcony and View
Stayed in Jul 2024
Solo travelers
5 review
3.7/5
Posted on Jul 29, 2024
Ok for the price. Basic accommodation. No major complaints except location is very difficult to find as itโ€™s in a small lane off the main road. Need better road signs and location instructions.
Response from Property: Dear Anonymous, Greeting from Botum Palace Hotel ! Thank you so much for taking time to review during your stay at Botum Palace Hotel. We are really sorry for make you inconvenienced . We will do that you recommended asap as soon as possible, that our team made your stay a memorable experience. Looking forward to seeing you again soon. Yours Sincerely, Operation Manager, Brak Theara
Guest User
Standard Double Room
Stayed in Sep 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 11, 2023
This is a great hotel. Beautiful and classy to me. Next time if I have a chance to come back, I will still book this hotel. So beautiful๐Ÿ’™๐Ÿ’™๐Ÿ’™๐Ÿ’™
Response from Property: Dear Sir or Madam, Greetings from Botum Palace Hotel, we would like to say thank you for choosing to stay with our hotel during your recent visit to Phnom Penh Cambodia. We are delighted to learn that you had an excellent stay with us and particularly value our hotel. It was certainly a pleasure for us, we all look forward to welcoming you again near future. Best regard, Operation Manager, Mohsin Javed
Mohammad Hashem
Standard Single Room with Balcony and View
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 26, 2024
Excellent, comfortable and very clean hotel. The Staf are very friendly, especially the operation manager Brak Theara. When I come back, I will stay in this hotel for sure. It is close to the tuoristic places, such as the rever side and the royal palce. Alot of restuarants around there also. I recommend this hotel for tourists and business travelers. Thank you.
Response from Property: Dear Mohammad Hashem, Greeting from Botum Palace Hotel ! Thank you so much for taking time to review during your stay at Botum Palace Hotel. We are very pleasure to hear that our team made your stay a memorable experience. Looking forward to seeing you again soon. Yours Sincerely, Operation Manager,Brak Theara
Guest User
Standard Single Room with Balcony and View
Stayed in Mar 2024
Solo travelers
40 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Hotel is nice, such as the room. Good location close from touristic areas and restaurants
Response from Property: Dear Sir/Madam, Greeting from Botum Palace Hotel ! Thank you so much for taking time to review during your stay at Botum Palace Hotel. We are very pleasure to hear that our team made your stay a memorable experience. Looking forward to seeing you again soon. Yours Sincerely, Operation Manager,Brak Theara
Guest User
Standard Single Room with Balcony and View
Stayed in Feb 2024
Solo travelers
9 review
4.0/5
Very Good
Posted on Feb 9, 2024
I ended up booking another night as I enjoyed my stay the first night so much. I would recommend!
Response from Property: Dear Sir/Madam,Thank you for taking the time to review your stay at Botum Palace Hotel. We are very pleased to hear that our team made your stay a memorable experience. Looking forward to seeing you again soon. Yours Sincerely, Botum Palace Hotel Team
BBD
Superior Double Room with Balcony and View
Stayed in Jul 2023
Travel with friends
25 review
3.2/5
Posted on Jul 16, 2023
Quick booking to catch up with friends on a Friday evening. Spacious enough and was close to our fave restaurant.. Two balconies and a spacious kitchen with separate bedroom. Staff was helpful. Showed us the room first.
Response from Property: Dear BBD, Thank you for taking the time to review your stay at Botum Palace Hotel We are very delighted to hear that our team made you feel at home. This is of the things that we would like to maintain in our hotel. Looking forward to see you again in the near future. Yours Sincerely,Operation Manager,Mohsin Javed
Mr Lefebvre david
Standard Double Room
Stayed in Jan 2024
Travel with friends
19 review
4.7/5
Amazing
Posted on Mar 5, 2024
We'll. Located. Friendly staff. It's in a very small street. But it's quiet. And clean
Response from Property: Dear Sir/Madam, Greeting from Botum Palace Hotel ! Thank you so much for taking time to review during your stay at Botum Palace Hotel. We are very pleasure to hear that our team made your stay a memorable experience. Looking forward to seeing you again soon. Yours Sincerely, Operation Manager,Brak Theara
Serena Dallas
Standard Double Room
Stayed in Nov 2023
Couples
3 review
3.2/5
Posted on Nov 16, 2023
Location and environment is good. However there is no cleaner for whole 2 days staying. Not recommend to stay during raining seasom since hotel is in narrow road and car or tuk tuk could not enter.
Response from Property: Dear Serena Dallas,Thank you for taking the time to review your stay at Botum Palace Hotel. We are very pleased to hear that our team made your stay a memorable experience, regarding you mention during your stay no cleaner it's not true because you stop to Housekeeping clean your room. Looking forward to seeing you again soon. Yours Sincerely,Operation Manager Mohsin Javed
FATA
Superior Double Room with Balcony and View
Stayed in May 2023
Other
3 review
5.0/5
Outstanding
Posted on May 29, 2023
Good location and great staff
Response from Property: Dear Fata, Thank you for taking the time to review your stay at Botum Palace Hotel We are very delighted to hear that our team made you feel at home. This is of the things that we would like to maintain in our hotel. Looking forward to see you again in the near future. Yours Sincerely,Operation Manager,Mohsin Javed
Michael
Superior Double Room with Balcony and View
Stayed in Jul 2023
Couples
38 review
4.0/5
Very Good
Posted on Jul 23, 2023
Nice hotel for the price. Was a it wary of the location when first got there but donโ€™t let that out you off. The hotel and rooms are nice. The staff were friendly enough also.
Response from Property: Dear Michael, Thank you for taking the time to review your stay at Botum Palace Hotel We are very delighted to hear that our team made you feel at home. This is of the things that we would like to maintain in our hotel. Looking forward to see you again in the near future. Yours Sincerely,Operation Manger,Mohsin Javed
T2K
Standard Single Room with Balcony and View
Stayed in Jul 2023
Solo travelers
4 review
4.5/5
Great
Posted on Jul 24, 2023
It is in a small alley but the neighborhood is with a lot of food, restaurants and even a traditional market. Quiet location with retro design. The only problem to me is the door lock is hard to open, if they can change to the card key, that would be better.
Response from Property: Dear T2k,Thank you for your review. We are delighted to hear that your overall experience at Botum Place Hotel Is positive. We are disappointed to hear that Room Door Is a bid Harder To open which you didn't meet your expectations. This crucial feedback will be used in meeting to ensure to arrange Change the door lock Thank you once again and We look forward to the next opportunity to serve you better in the near future.Yours Sincerely,Operation Manager,Mohsin javed
MingZeon
Superior Double Room with Balcony and View
Stayed in Nov 2022
Business travelers
15 review
3.7/5
Posted on Nov 30, 2022
Killed 3 cockroach in the middle of the night while I am staying at the 8 floor with no food in the room at all. Location is good, aircon maybe not be too cold in the hot afternoon due to too many windows.
Response from Property: Dear Ming Zeon,Thank you for your review. We are delighted to hear that your overall experience at Botum Place Hotel Is positive. We are disappointed to hear that you face something in your room which you didn't meet your expectations. This crucial feedback will be used in meeting to ensure to arrange. Thank you once again and We look forward to the next opportunity to serve you better in the near future. Yours Sincerely, Operation Manager, Mohsin javed
Anonymous User
Standard Single Room with Balcony and View
Stayed in Jun 2024
Business travelers
3 review
4.2/5
Very Good
Posted on Jun 15, 2024
Nice staff.
Response from Property: Dear Sir/Madam, Greeting from Botum Palace Hotel ! Thank you so much for taking time to review during your stay at Botum Palace Hotel. We are very pleasure to hear that our team made your stay a memorable experience. Looking forward to seeing you again soon. Yours Sincerely, Operation Manager,Brak Theara