SUN & MOON, Urban Hotel

Yes, it's been a great experience the staff have been great the facilities exactly what I expected and then some recommended to anyone

Good hotel, well located. I didn't eat there or use the pool, so can't comment on that.

I have stayed here multiple times, and I am always amazed by how they manage to surprise me. Every visit feels fresh and exciting, and I have never once felt disappointed. Absolutely wonderful!

Favourite Hotel Ever!! As usual, it never disappoints. Truly remarkable that this is my 4th visit and I still get the same exceptional service and staff remember me. It is nice that they treat returning visitors as VIPs and are willing to factor this in when considering certain concessions. I had accidentally spilled my chocolate frappe on the sheets. The hotel charge me for the replacement cost (which was totally fair) and discounted the cost since I am their “loyal customer). I’m not saying they should always do this but it certainly impressed me that they considered all my visits and friends I’d encouraged to stay over. Besides this though they are still usually reasonable with such things. Per usual, there is everything around to make your stay completely seamless from shops to pharmacies to restaurants, etc. The room service is 24 hours and excellent. Quality produce and delivery. Staff, especially check in are very kind and helpful. I was really impressed by the check-in guy as I land early hours of the morning and he was very efficient. Plus, they had switched on the AC and the room was very comfortable after the long journey. Having written many reviews for this hotel, there is not much more I can say as they continue to improve and maintain very high standards. My only complaints are that the pool closes far too early at 8pm. I hope the hotel could consider extending the time. Secondly, the 4th four does not have a designated smoking section so it can become quite thick with the smoke smell. They might consider arranging ashtrays at more places than just the lift. A UM Undoubtedly, my hotel of choice whenever I’m in PP. Thank you to everyone for your kindness and making my stay, once again, truly wonderful! 🌹🌹

Spacious rooms, excellent breakfast , excellent customer service.. will be rebooking soon

Located well; super staff. Nice amenities. Thank you!

Great hotel near the riverfront. The staff was outstanding and ready to help with your requests.

We loved our stay here. The staff was really friendly and accommodating. We enjoyed the breakfast and the location was perfect? We’d definitely rebook here when we come back!

Great location, friendly service. All small requests during the stays (extra towels, water, replacement key) were promptly handled, with a smile. Terrace pool is nice. Will stay here again.