Ocean Hotel

Ocean Hotel Reviews

Ocean Hotel

13b Ke Nou St. (9), Khan Chamkar Mon, Phnom Penh, 12301, CambodiaView Hotel Details
Ocean Hotel
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Ocean Hotel Guest Reviews

4.4/5
Very Good
114 review
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(114)
Positive reviews(106)
Reviews with photos/video(27)
Awesome stay(33)
Great service(24)
Awesome rooms(20)
Clean and tidy(14)
Great value for money(9)
Great location(8)
Convenient location(6)
Negative reviews(8)
Khaiyow
Standard King Room
Stayed in Jun 2024
Business travelers
67 review
4.7/5
Amazing
Posted on Jun 11, 2024
Room is tidy and clean, staff are friendly, breakfast is ok.
Response from Property: Dear Sir/Madam，Thank you for your positive feedback! We're glad to hear that you found our room tidy and clean, and our staff friendly. We appreciate your comments about the breakfast as well.We hope to welcome you back soon!Warm regards, Ocean Hotel Service Team
simon
Standard King Room
Stayed in Aug 2024
Business travelers
4 review
1.0/5
Posted on Aug 18, 2024
The hotel is very hygienic and there is a lot of dust. I had health problems after checking out. I went to the hospital for treatment. The hotel's central air conditioning system may have a virus. The breakfast was also very poor.
Response from Property: Dear Sir,Thank you for bringing this to our attention. We are deeply sorry for your health issues and the poor breakfast experience. We will investigate the hygiene and air quality immediately and work to improve our breakfast offerings.We hope you are feeling better now. Please let us know how we can assist further.Warm regards, Ocean Hotel Service Team
S1524L
Standard King Room
Stayed in Nov 2023
Business travelers
23 review
5.0/5
Outstanding
Posted on Nov 4, 2023
Hotel room is big and clean it really comfortable, with big and nice views swimming pools 👍 specially hotel breakfast very good, the staff very nice and friendly, Hotel internet very fast.
Response from Property: Thank you for staying at Ocean Hotel.You are really our best guest. We are very happy to leave such a good impression on you and make you like our hotel so much. We will continue to work hard to reach a higher level.
Guest User
Standard King Room
Stayed in Jun 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Jun 17, 2024
Jin Jin, the front desk staff was extraordinary. She was doing her job with smiles.
Response from Property: Dear Sir/Madam,Thank you for your kind words! We're delighted to hear that Jin Jin provided extraordinary service with a smile. We will ensure her efforts are recognized.We hope to welcome you back soon!Warm regards, Ocean Hotel Service Team
Guest User
Standard King Room
Stayed in Aug 2023
Couples
3 review
2.0/5
Posted on Oct 26, 2023
Bullies, scammers and gangsters. Hotel did not reimburse me medical expenses as promised and even refused to refund my deposit. Suffered a concussion after their rain shower dislodged and only got appropriate medical treatment 1.5 hours later. Thereafter we got bullied out of the hotel and was made to miss our flight. Room was full of dirt and shards of glass hidden in the carpets. Housekeeping was inadequate.
6/13
Response from Property: Thank you very much for your opinion.Our Ocean hotel operates in good faith, and there will be no non-refundable deposit. Regarding your malicious damage to the facilities and equipment of our hotel, we have the right to deduct your deposit. There will be no glass fragments on the carpet of our hotel room. We strictly clean the room standards, and our hotel has not driven guests out of the hotel.Thanks.
Anonymous User
Standard King Room
Stayed in Feb 2024
Couples
37 review
3.0/5
Posted on Feb 22, 2024
Heavily focused on Chinese tourists hotel. We were the only non-chinese customers. It was a bit weird. The room was clean but filled with smoking smell so we ended up changing another room. Lots of rooms were empty in the building. Overall dark atmosphere. The breakfast was pretty good but hotel played unpleasant songs all the time which disturbed our breakfast. Service was good and very helpful.
Response from Property: Dear Sir/Madam,We apologize for the inconveniences you experienced, including the smoking smell and the music during breakfast. Your comments are valuable to us, and we will take steps to improve these areas.We appreciate your kind words about our service and hope to provide an even better experience on your next visit.Warm regards, Ocean Hotel Service Team
Carl
Standard King Room
Stayed in Feb 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Feb 9, 2024
Everything is great about this hotel, this is where I sleep every time I am in Phnom Penh.
Response from Property: Dear Sir/Madam,Thank you for your loyalty! We're thrilled that you consistently enjoy your stays with us.Looking forward to your next visit!Warm regards, Ocean Hotel Service Team
Guest User
Standard King Room
Stayed in Dec 2023
Couples
59 review
5.0/5
Outstanding
Posted on Dec 14, 2023
It was a very nice stay in Ocean Hotel. Early Check in was possibly at 12:30 and we get an upgrade room, because the hotel didn’t had a bathtub like we wanted. We got a nice room in upper level floor H5. The room had very comfortable beauty shower items. A big tv screen to watch even only YouTube programs for not Chinese people. The breakfast was good and the stuff prepared everything we ordered extra like omelette, mango one delicious latte macchiato. We asked for late check out at 1pm. Mr. Hong was very polite and agreed the late check out. Thank you so much for your kindness. We were feeling very welcome all the time during our stay. The roof top bar is very nice during the night having some drinks and the swimming pool we enjoyed having a good view over the town. We recommend this hotel to enjoy holiday or business trips. Around there are some good all you can eat restaurants to enjoy a perfect dinner also. We would like to come back again. Thanks and good times!
Response from Property: Thank you for staying at Ocean Hotel.You are really our best guest. We are very happy to leave such a good impression on you and make you like our hotel so much. We will continue to work hard to reach a higher level.
Sing Hui Melinda
Standard King Room
Stayed in Mar 2024
Business travelers
38 review
4.0/5
Very Good
Posted on Apr 24, 2024
Nice , big and Clean room Bars nearby hotel Staff friendly & helpful
Response from Property: Dear Sir / Madam,Thank you for your positive review! We’re glad you found our rooms nice, big, and clean, and that our staff were friendly and helpful.We look forward to your next visit! Ocean Hotel Service Team
Chi soon darren
Standard King Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 22, 2024
Hotel is nice, some bars nearby. Jin jin receptionist was friendly
Response from Property: Dear Sir/Madam，Thank you for your kind words! We're glad you enjoyed your stay and found Jin Jin to be friendly.Hope to welcome you back soon!Warm regards, Ocean Hotel Service Team
Calvin Wong
Standard King Room
Stayed in Oct 2023
Business travelers
4 review
4.7/5
Amazing
Posted on Oct 6, 2023
Room are huge and services was great. Shortfall is the breakfast not much selections and it is ala-carte order. The rest was great
Response from Property: Thank you for staying at Ocean Hotel.You are really our best guest. We are very happy to leave such a good impression on you and make you like our hotel so much. We will continue to work hard to reach a higher level.
terence
Standard King Room
Stayed in May 2024
Couples
1 review
4.7/5
Amazing
Posted on May 12, 2024
Clean room, near bassac lane, got parking
Response from Property: Dear Sir/Madam,Thank you for your positive feedback! We're glad you found our rooms clean and appreciated the convenient location near Bassac Lane and our parking facilities.We look forward to welcoming you back!Warm regards, Ocean Hotel Service Team
CL
Superior Twin Room
Stayed in Apr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 6, 2024
Great stay, friendly and helpful staff
Response from Property: Dear Sir/Madam,Greeting from Ocean Hotel，Thank you for your kind words! We're glad you enjoyed your stay and found our staff friendly and helpful.We look forward to welcoming you back! Ocean Hotel Service Team
Anonymous User
Standard King Room
Stayed in Mar 2023
Other
1 review
4.7/5
Amazing
Posted on Mar 15, 2023
Hotel is good Clean And comfortable
Response from Property: Thank you very much for your satisfaction and affirmation of our hotel. Satisfying guests is only our starting point. Surprise and touching are our goals. We will continue to work hard and work hard. We look forward to your next stay. We will give you a warm welcome. You provide more considerate services, and I also hope that you can recommend the hotel to more of your friends. Thank you very much. Hotel General Manager Wang Jun
Anonymous User
Superior King Room
Stayed in Sep 2023
Couples
1 review
4.2/5
Very Good
Posted on Oct 2, 2023
Great location, friendly staff and clean rooms, overall a good stay
Response from Property: Thank you for staying at Ocean Hotel.You are really our best guest. We are very happy to leave such a good impression on you and make you like our hotel so much. We will continue to work hard to reach a higher level.