Sleep Inn Hotels in Phoenix

NOT RECOMMENDED IF YOU ARE JUST TRAVELING THROUGH TOWN FOR A SHORT STAY! I was traveling solo with my small, frail dog. The hotel is kept nice and tidy, but since most of the guests are people who live in the hotel as their permanent residence or long-term guests employed in local construction projects, there are weird and demeaning rules that the hotel applies to guests traveling through town on a vacation or for a 1-2 day business trip. I chose the hotel, because it was near a physician with whom we had an appointment and the Sleep Inn website described the hotel as ”pet-friendly.” When we arrived in town a few hours before our medical appointment, I called to ask if we could check in early. I was told my room was ready and that checking in early would trigger an additional $25.00 charge. So we stayed away until after our appointment. When I checked in they asked how long I was staying and then the manager spoke on and on about all the wonderful sights to see in the area as if she was enticing me to stay longer. There were standard forms to complete in order to register when we arrived. Then we were given a separate little note that I was required to initial. The little note said that I understood that if I did one of 15 things, the hotel would charge me $500.00. All I recalled was not leaving the pet in the room and not bringing the pet to the breakfast that was supposedly included in the hotel cost. I asked for a copy of the pet policy form two different times from two different desk clerks and was told twice ”NO! The manager says we never give our pet policy to anyone.” There were two women clerks who stayed together whether they were behind the desk or patroling the hallways. I later asked them, if I brought my dog with me to the doorway of the breakfast area, if the front desk clerk (seated six feet from the breakfast area entrance) could hold my pet's leash for two minutes while I got my ”included breakfast” to bring back to my room. As an alternative, I asked if I could stand at the doorway to the breakfast room with my dog and tell the attendant what I would like for my ”breakfast included with my room fee.” I thought that these seemed like the kind gestures of one human towards another who was not allowed to leave her pet in the room as per the 15 point list they had me initial when I checked in. First they told me that they would ask their manager and text me the answer. After they did not contact me after three hours, I went to the front desk and asked the two women again. This time one of them called their manager and, with the manager on the phone, she told me ”The manager says we only make boxed breakfasts for construction workers who have to get up early.” I told her ”Great! But what is the answer to my question?” She talked to the manager on the phone some more and hung up the phone. Then she proceeded to tell me, ”The manager said emphatically that we will only do this once for you and this WILL NOT happen again for you.”

Hotel well located, only 10 minutes driving from Phoenix airport. Big room, clean but poorly equipped. Staff was not very friendly at the limit of politeness.