DoubleTree by Hilton Phuket Banthai Resort

DoubleTree by Hilton Phuket Banthai Resort Reviews

DoubleTree by Hilton Phuket Banthai Resort

94 Thaveewong Road, Patong, Kathu, Phuket Province, 83150, ThailandView Hotel Details
DoubleTree by Hilton Phuket Banthai Resort
DoubleTree by Hilton Phuket Banthai ResortDoubleTree by Hilton Phuket Banthai ResortDoubleTree by Hilton Phuket Banthai Resort
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DoubleTree by Hilton Phuket Banthai Resort Guest Reviews

4.2/5
Very Good
459 review
Verified reviews
Location4.3
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(459)
Positive reviews(398)
Reviews with photos/video(160)
Delicious breakfast(48)
Close to beach(40)
Great swimming pool(35)
Small room size(18)
Loved the beach(15)
Perfect for business trips(11)
Convenient for shopping(10)
Friendly front desk staff(7)
Negative reviews(61)
Jie
Premium King Room With Balcony
Stayed in Feb 2025
Couples
11 review
4.5/5
Great
Posted on Feb 24, 2025
Bed was very uncomfortable as the bed sheets, the King bed was actually two single bed put together, there’s gap in the middle, and the quilt cover was too small and wasn’t soft at all! Bathroom was dirty.
Inmc
Premium Twin Room With Balcony
Stayed in Feb 2025
Family
4 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Amazing location and hotel stay! Was upgraded to ground floor unit with direct access to pool fr room. Lovely concierge always willing to help. Not forgetting nice cold welcome drink and fresh cookies! Def wil recommend and be back again!
LauraMB
King Deluxe Plus Pool Side
Stayed in Jan 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 30, 2025
Great location, friendly staff. Tom in the tiki bar was very kind and helpful. The stay was very comfortable. The restaurant food was DELICIOUS. We would stay again.
Response from Property: Dear LauraMB, Thank you so much for taking the time to share your wonderful feedback. It is great to hear that you and had a memorable stay with us and that our central location made it convenient for you to get around the city.Your kind words regarding the warmth and hospitality of our team help us to know we are on the right track, and I am thrilled to pass your compliments to the team. We value your support and comment and hope to serve you again when your travel brings you to Phuket. Thank you so much for taking the time to share your wonderful feedback. It is great to hear that you and had a memorable stay with us and that our central location made it convenient for you to get around the city.Your kind words regarding the warmth and hospitality of our team help us to know we are on the right track, and I am thrilled to pass your compliments to the team. We value your support and comment and hope to serve you again when your travel brings you to Phuket.
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Anonymous User
Premium Twin Room With Balcony
Stayed in Jan 2025
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Wonderful moment with DoubleTree Never let you down🥰 Will stay with them in different countries
Response from Property: Dear valued guest, Thank you for sharing your kind feedback with us. We are delighted to have made a lasting memory for you and we hope to welcome you back to DoubleTree by Hilton Phuket Banthai Resort. Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
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Guest User
Premium King Room Pool Side
Stayed in Jan 2025
Family
13 review
3.7/5
Posted on Jan 20, 2025
Booked 2 rooms for the hotels and they arranged 2 connecting rooms at the poolside which is a very nice courtesy arrangement. Rooms and toilet are clean, beds are so comfortable. Have welcome drinks and towels for guests when check in👍🏼 The breakfast area is well displayed , varieties of food to choose from , some food items changed daily , you will discover when you stay here. Hotel is located near patong beach within few min walking distance 😙 Love to come again next time.
Response from Property: Dear valued guest, Thank you for sharing your kind feedback with us. We are delighted to have made a lasting memory for you and we hope to welcome you back to DoubleTree by Hilton Phuket Banthai Resort. Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
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Anonymous User
Deluxe One Bedroom King Suite With Balcony
Stayed in Jan 2025
Family
6 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Great hotel, good location. It has everything next door (restaurants, convenience stores, pharmacy and others)
Response from Property: Dear valued guest, Thank you for sharing your kind feedback with us. We are delighted to have made a lasting memory for you and we hope to welcome you back to DoubleTree by Hilton Phuket Banthai Resort. Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
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Tabasco Girl
Deluxe Plus Twin With Balcony
Stayed in Dec 2024
Solo travelers
22 review
3.5/5
Posted on Dec 31, 2024
The pool side food was NOT GOOD! Seemed like they gave me left overs from the breakfast buffet. The air conditioner in the room couldn’t be adjusted and it was too cold. When turned off, the room was too warm. Not the best experience
Response from Property: Dear Tabasco Girl, Thank you for sharing your review with us. We appreciate all feedback provided by our guests, as it allows us to monitor and improve in areas where we may be currently falling short. We apologize for any disappointment caused. Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
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Guest User
Deluxe King Room With Balcony
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Jan 31, 2025
Fully satisfied with accommodation and services provided at this hotel.
Response from Property: Dear valued guest, We were delighted to learn that you had such a positive experience at our hotel recently and must thank you for sharing your feedback with us! We hope to see you return to stay with us again soon! Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
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Anonymous User
Deluxe Plus King With Balcony
Stayed in Dec 2024
Couples
7 review
4.0/5
Very Good
Posted on Dec 16, 2024
The location was amazing. The staffs were friendly. Just note that you’d have to give a deposit of 1000 bhat at check in.
Response from Property: Dear valued guest, We were delighted to learn that you had such a positive experience at our hotel recently and must thank you for sharing your feedback with us! We hope to see you return to stay with us again soon! Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
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Rajat
Premium King Room With Balcony
Stayed in Jan 2025
Couples
10 review
5.0/5
Outstanding
Posted on Jan 26, 2025
Great hotel at great location. Enjoyed the stay. Will come back again.
Response from Property: Dear Rajat, Thank you for sharing your kind feedback with us. We are delighted to have made a lasting memory for you and we hope to welcome you back to DoubleTree by Hilton Phuket Banthai Resort. Kind Regards,Management TeamDoubleTree by Hilton Phuket Banthai Resort
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ordinary korean
Deluxe Twin Room With Balcony
Stayed in Dec 2024
Family
31 review
4.0/5
Very Good
Posted on Jan 31, 2025
It's good because it's located in the middle of the city. The service of the staff is also very good.
Response from Property: Dear ordinary korean, We were delighted to learn that you had such a positive experience at our hotel recently and must thank you for sharing your feedback with us! We hope to see you return to stay with us again soon! Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
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Dr.CHENG
Deluxe King Room With Balcony
Stayed in Oct 2024
Couples
9 review
5.0/5
Outstanding
Posted on Dec 5, 2024
A very good experience. Actually, I have been to Phuket many times, and every time I am confused about choosing a hotel. I don't know which hotel to choose because the comfort level of the hotel will greatly affect the mood of the vacation. However, I initially stayed in Patong, but later I wanted to go to Karen. However, I still found that Hilton's hotel was very good in terms of location and various services. Originally, I planned to only visit Patong for 5 days, and then go to Kata or Karen. In the end, I renewed my stay at this hotel until the end of the vacation. A very good experience, I should come back again. However, the hotel still needs to renovate the previous rooms to replace some outdated equipment.
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Response from Property: Dear Dr.CHENG, Thank you for sharing your kind feedback with us following your stay at our hotel. It is so rewarding for the team to be reminded of the positive impact their wonderful service has on our guests experience at the hotel as they always endeavour to make it the best possible. Kind Regards,Management TeamDoubleTree by Hilton Phuket Banthai Resort
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Guest User
Premium King Room With Balcony
Stayed in Feb 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
This was the 3rd time I’ve stayed at this hotel. Excellent oasis centrally located, and away from the hustle and bustle of central patong. The meet and greet with a cookie is a nice touch The rooms are excellent well equipped, and with good ventilation systems. The hotel has 3 pools, the main one has a water polo net which is a good bit of fun. Along with the odd foam day. Breakfast is exceptional with a vast selection which caters for everybody, and didn’t disappoint. Dined in the hotel once during my stay, and was on point. I always say a parting comment, is a lasting comment and it came from the left luggage colleague, who I could see was busy, said “thanks for waiting”. ( i had only been waiting 2 minutes, and in no hurry ) which tells me the hotel has done service coaching with colleagues, and this has been landed. Well done. 👏👏👏 Some recognition: the guy at Timmy’s bar, a very lively chap who remembered what I was drinking. And a staff member from the front bar. Champu, it was delightful to be served by her, very attentive, and she was good with all members and customers. First class. 👏👏👏 Thanks for an enjoyable stay. Will be back.
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Vacher
Deluxe King Room With Balcony
Stayed in Jan 2025
Family
4 review
3.2/5
Posted on Jan 7, 2025
We felt cheated with the room given , first they gave us a twin room while we booked a king size bed. Then they should us a room and said 10,000THB FOR upgrade, we just wanted the room we booked . Finally , they gave us the last option . A old room with an old washroom but said it was an upgrade. The most disappointed Hilton stay
Response from Property: Dear Vacher, We do appreciate your loyalty to our Brand. Our sincere hope is that despite the disappointments of this stay, you will visit us again in the future so we may have an opportunity to redeem ourselves and restore your faith in our hotel. Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
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Frincu
Deluxe Plus King With Balcony
Stayed in Jan 2025
Couples
12 review
5.0/5
Outstanding
Posted on Feb 2, 2025
Everything was great as usually. This was our second stay here and we will come back.
Response from Property: Dear Frincu, We were delighted to learn that you had such a positive experience at our hotel recently and must thank you for sharing your feedback with us! We hope to see you return to stay with us again soon! Best Regards,Management TeamDoubletree by Hilton Phuket Banthai Resort
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