Centara Villas Phuket Reviews

I booked a pool villa and another sea view villa for my friends. As a seasoned traveller, this hotel is really a hit or miss. If you're lucky, you get a room with perfect views of the sea in front. But as for my friends and I, I'd say we got a partial view (considering it was rather blocked by trees for my friends). Private Pool Villa: Though the private pool villa was supposed to be (as stated) private, the room given had a balcony and pool in which everyone at the spa reception was looking at us when we were swimming. There's even a room beside us in which their balcony gave them an unblocked view of us in the pool 🤡. Do note that as the property is rather huge on a hilly terrain, it is tough for them to clean your rooms, and as such, the pool is rather dirty. There were people who came to pick the leaves above, but the small particles of dust and what not underneath were seen circling around when we tried to swim. Breakfast Spread: Breakfast is decent. There was nothing much here because there was nothing noteworthy except the croissants and bacon, which was really crispy and dripping in oil. Reception Service: On our check-in date, the male service staff who attended to us was a sweetheart. He accommodated our requests for earlier check-in and was all smiles. On a side note, huge big fat no to the lady who helped my friend checkout of him room. Literally, IT WAS RAINING for days, and they needed the umbrella to travel to the hotel restaurant for breakfast. Their staff kept the umbrella and never returned it when we asked for it (probably because they were busy with their breakfast service). But upon checkout, when we told the lady about the umbrella, she gave an attitude within this statement "So did you find umbrella? Yes or No?" It was like she wasn't listening to what we even said ... Only after we tried to leave a review to leave an HONEST opinion did she tell us it was fine. Horrid experience with her. All in all, I'll recommend booking a normal Seaview room or the spa room! Spa room would be amazing if you get rooms with unblocked views. Enjoy your stay, and stay safe if you're reading this! 🥰

The villas are old but kept clean and I am very happy with the place itself. There are two pools which were a bit buggy but otherwise clean (they are under trees so a few bugs is understandable). We also had 3 tiny geckos in our room so if you are scared of lizards be wary. The breakfast was really great with a lot of choice and was refilled quickly when requested. The initial service was great, especially coupled with the fantastic views we were very excited. The desk staff, especially the man who seemed to be a manager, were lovely and polite. However there seemed to be a disconnect between them and all other staff teams. We were very surprised on our second day when we came home at 2pm to find that housekeeping hadn’t been at all. We had requested extra water the day before so were looking forward to that being replenished (since it was so hot and we were obviously dehydrated), our beds being made and new towels being provided. We had none of that. We had to call and request housekeeping come, then of course didn’t want to be around when they were in the room so found a reason to go back out. We also had to specially request more of the “complimentary” water. After that fiasco we were of course then astounded the next day when housekeeping hadn’t come AGAIN by 2pm. When we called this time the desk staff seemed confused when we brought up the day before so obviously aren’t communicating well. This time they also took one of our towels? On a day I was very sick, it felt like pulling teeth to be able to buy bread and butter in the restaurant, despite having seen it at the breakfast. Our final annoyance was when checking out. Check-out is at 12, so at 12 we called for the shuttle to take us and our luggage to the front desk (it is a trek even without luggage). We waited for about 20 minutes and had to call a second time even though the shuttle journey takes about 5 minutes and supposedly runs constantly. We were lucky not to have a flight coming up but couldn’t help but imagine if we had. Overall we had a good time, but feel that for the price and how long the hotel has been running, the service was sloppy and should have been much better than it was.

We stayed at Centara villas for 2 nights. Overall it was a lovely villa with grand ocean view which we really enjoyed the serene vibes. Location is slightly away from the busy area which is situated on the hill. You may need to take grab/bolt for going out to the main Karon beach side and dining area. Service is prompt as hotel provides shuttle from the lobby to your villa and vice versa. Every staff is polite and welcoming with a sincere smile on their face. Breakfast is a bit dull and they may need to upgrade their menu on a daily basis. Facility and amenity wise it has everything we ask and expect for.

Very good I really like this place comfortable however many mosquitos

We recently visited Centara for a family trip and were warmly welcomed by the friendly and professional staff. The resort has a great atmosphere, and our villa was spacious with a stunning ocean view. Most facilities and activities are located at another Centara nearby, requiring a short walk or drive. Despite this, if you're looking for a peaceful and relaxing getaway, we highly recommend staying here.

设施：The Room of the villas is great 环境：Environment is calm , good for relaxation sadly the raining season hit Phuket 服务：the service team is all excellent,smile to everyone and listen carefully to what you say

Enjoyed the stay there our family

I LOVE EVERYTHING

The hotel is old ,not clean and a lot of geckos in my room. Scary!!! I won’t go back again. Bad experience ever!

Everything is so nice and place is very cozy.

We have travelled to Thailand 8 times and have really enjoyed Thai’s helpful, friendly and hospitable nature a lot in the past, but not in this accommodation this time. In Centara Villas, the reception couldn’t help with things to do in Phuket, didn’t provide any info about the shuttle bus to their sister Centara hotel until I asked, couldn’t provide any information about the local public bus, just saying there isn’t any - but we did see the public smart bus running on the street multiple times. I asked for a knife in our room to cut passion fruit, the answer was no, as they don’t provide knife to any customer, this is really strange, we have travelled to over 70+ countries, not a single accommodation refuses to provide a knife to the guest. We booked a taxi from the reception to the airport, we were told it’s 1300 baht. It was a lot dearer than market price but it was going to be a luxury limousine taxi service from the hotel, not from the street. But what actually turned up was just a minibus! The reception lied about this taxi service. When we were checking in, someone was singing Karaoke in the restaurant area with really poor voice and poor but loud stereo system, it sounded terrible but we could still hear it in our bathroom till very late, it was so disharmonious with this quiet and private holiday resort. The hotel is built on a cliff, the room is nice, and so is the view into the ocean, but it’s really in the middle of nowhere, there is no shop or restaurant nearby, plus the hotel doesn’t provide shuttle bus to downtown area – only their sister resort which is similarly isolated. You can only hang around in the hotel, you can’t go anywhere without a car. Getting to or from our room required a difficult walk up a lot of stairs, and there was a similar walk down to the swimming pool. This place is only for people who are young and fit. We won’t come back here again.

good view, great service , excellent massage skills

Excellent stay experience, single-family villa, perfect environment. It's a bit troublesome to get around, you can walk to the beach through the path, about 15 minutes, and it's 3 kilometers along the main road, you can take a motorcycle. The hotel service is also very good, you can communicate in Chinese, I will choose here next time.

After firmly asking them to change us to a king-size bed room with a better view, the experience was OK.