Metadee Concept Hotel

Metadee Concept Hotel Reviews

Metadee Concept Hotel

66 Kata Rd, Mueang Phuket, Phuket Province, 83110, ThailandView Hotel Details
Metadee Concept Hotel
Metadee Concept HotelMetadee Concept HotelMetadee Concept Hotel
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Metadee Concept Hotel Guest Reviews

4.3/5
Very Good
540 review
Verified reviews
Location4.4
Amenities4.4
Service4.2
Cleanliness4.3
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All reviews(540)
Positive reviews(488)
Reviews with photos/video(259)
Great swimming pool(132)
Large rooms(59)
Offers pick-up/drop-offs(37)
Loved the beach(31)
Too many mosquitoes(29)
Tasty food(25)
Well designed(18)
Perfect for kids(14)
Negative reviews(52)
Junnyk
Junior Suite With Terrace Double Or Twin Room
Stayed in 8. 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on 16.9.2024
Definitely one of the best stays I had in Phuket, nice area and amenities, the room is comfortable and love the food and pool too!
Response from Property: Dear Junnyk,Greetings from Guest Experience Team!Thank you for your wonderful review! We are thrilled to hear that you had one of your best stays with us in Phuket. It is great to know you enjoyed the comfortable room, delicious food, and relaxing pool. We look forward to welcoming you back for another fantastic stay!Best Regards,Siripong ChiamchamnongGuest Experience Manager
Doris Shivkumar
Junior Suite With Terrace Double
Stayed in 6. 2024
Family
2 review
5.0/5
Outstanding
Posted on 25.6.2024
we family have such a wonderful experience at the Metadee Concept. We used to visit the Metadee resort and villas a lot. After they built this new hotel behind of villas. It is more convenient to enjoy both sides. The staff were incredibly friendly and attentive, ensure every details of our stay was perfect. Especially the newly open restaurant called Moon Terrace nestled in a charming corner of the hotel, offers an enchanting dining experience that is perfect foe a romantic night.
6/8
Response from Property: Dear Doris Shivkumar, Thank you for your kind words and loyalty to Metadee Concept Hotel! We are thrilled to hear that your family had a wonderful experience. It's great to know that the new hotel addition has enhanced your stay, providing more convenience and enjoyment. Our staff takes pride in delivering attentive service, and we're glad they made your visit perfect. We're delighted you enjoyed the Moon Terrace restaurant and found it enchanting. We look forward to welcoming you back for many memorable stays.Best Regards, Siripong Chiamchamnong Guest Experience Manager
Guest User
Junior Suite With Terrace Double
Stayed in 6. 2024
Other
1 review
5.0/5
Outstanding
Posted on 12.6.2024
Fabulous Location, great and kind people Helpful respectful they are just amazing I booked first for 3 nights then i extended my stay for more 4 nights Thanks to the hotel team
Response from Property: Dear Guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our fabulous location and found our team to be helpful and respectful. It's great to know that you extended your stay for an additional four nights.Your kind words mean a lot to us, and we appreciate your recognition of our efforts. We look forward to welcoming you back for another amazing stay in the future!Best regards,Siripong Chiamchamnong,Guest Experience Manager
Guest User
Junior Suite With Terrace Double
Stayed in 6. 2024
Couples
5 review
3.5/5
Posted on 10.6.2024
Nice looking hotel, big rooms. Cleaning not done thoroughly, only cleaned sheets 1 time during 4 day stay. No smoking allowed even on your own balcony. Asked for a vegetarian/vegan lunch pack but received 2 day old uneatable bread that even a monkey won’t accept and some fruit… (see picture) For the rest it’s a pretty decent hotel, guard was friendly, could park my car in front of my room. One of the chef’s making the Indian/pakistani food also was very friendly.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated our hotel's appearance, spacious rooms, and the friendliness of our guard and chef.We sincerely apologize for the shortcomings you experienced during your stay, particularly regarding the thoroughness of the cleaning, the issue with the vegetarian/vegan lunch pack, and the smoking policy on the balcony. We understand how these issues impacted your stay and appreciate your feedback as it helps us improve our services.We hope to have the opportunity to welcome you back and provide a better experience in the future.Best regards,Siripong Chiamchamnong,Guest Experience Manager
Lin Shih Chin
Junior Suite With Terrace Double
Stayed in 4. 2024
Couples
3 review
4.7/5
Amazing
Posted on 1.5.2024
Good and clean facilities, nice designed room, friendly and qualified staffs...I will consider to stay there once again, in my next trip to Phuket.
Response from Property: Dear Lin Shih ChinThank you for your spectacular review! We're pleased to learn that you enjoyed the many parts that makes up Metadee, whether it being the suites, overall facilities, or the service provided by our wonderful staff. It was a delight serving you and we will look forward to welcoming you back for another fantastic stay in the future.Best regards,Metadee Concept Hotel
Serena Thepthong
Junior Suite Pool Access Ground Floor Double
Stayed in 5. 2024
Couples
1 review
5.0/5
Outstanding
Posted on 23.6.2024
Nice hotel and big swimming pool. Room is clean, staff is nice and friendly.
Response from Property: Dear Khun. Serena Thepthong,Thank you for your review! We're glad to hear that you enjoyed your stay at our hotel. It's wonderful to know that you found the swimming pool enjoyable, the room clean, and our staff nice and friendly. If there's anything more we can do to enhance your experience next time, please let us know. We look forward to welcoming you back soon!Best Regards, Siripong Chiamchamnong Guest Experience Manager
karmany111
Villa With Pool Access
Stayed in 8. 2024
Family
21 review
4.7/5
Amazing
Posted on 5.8.2024
Come again! It's my second time Good service Very convenient Staff are good and nice But many mosquito :(
Response from Property: Dear Karmany111,Thank you for returning to stay with us and for your kind feedback! We’re pleased to hear that you found our service and staff to be good and convenient.We apologize for the inconvenience caused by mosquitoes. We’re continuously working to improve our environment and will look into additional measures to address this issue.We look forward to welcoming you back for your next visit and ensuring an even better experience.Warm regards,Siripong Chiamcahmnong Guest Experience Manager
Guest User
Deluxe King Room With Pool View
Stayed in 1. 2024
Family
11 review
3.7/5
Posted on 17.1.2024
Pool and rooms are big - bed is pretty comfortable. There’s buggy service to bring you in and out of the hotel as it is a distance to the main road - but this means your rooms will be quiet away from the traffic and bar noise. However, do anticipate waiting time can go up it in during busy hours when returning to the hotel. Stayed in the resort room concept - does look dated but the floors are clean. The rooms at the modern concept looks newer. Breakfast is ok but can do better if they are positioning as 5 star. Overall service is ok. Two things: 1) they need to have more staff at the breakfast buffet area on the weekdays (Sunday staffing was sufficient and not straining on the staff) and 2) they should indicate the pricing, if the hotel charges, of the items which are commonly free for guests to take away - in this case, such as the disposable laundry bag. It’s ok to charge them if the hotel wants to. The staff at the check out counter could have handled the situation better.
Response from Property: Dear GuestWe appreciate your review of our establishment! Thank you for taking your time to leave a detailed summary of your experience as well as various insights that you believe would improve our overall service. We will take your comments regarding the staffing and pricing of accessories into account for further refinement. It would be our pleasure to welcome you back for a grander and experience on your next trip to Phuket.Best regards,Metadee Concept Hotel
Yip
Deluxe King Room With Pool View
Stayed in 5. 2024
Couples
3 review
5.0/5
Outstanding
Posted on 26.5.2024
Very much enjoyed my vacation there. Too bad we only stayed for one night, but definitely will go back to this hotel if we are going to Phuket again. Room is very big, environment is good, lot of tourists but you wont feel noisy. Only thing not good is the distance walking out from hotel to the streets 😂
Unicorny8
Deluxe Double Room With Pool Access
Stayed in 12. 2023
Couples
5 review
5.0/5
Outstanding
Posted on 9.12.2023
Very good locations, near to Kata beach and the hotel swimming pools are amazing 👍🏻
Response from Property: Dear GuestThank you for your short but fantastic review of our hotel! It is delightful to hear that you found our signature pools memorable. We hope to provide you with yet another exceptional experience on your next visit to Phuket.Best regards,Metadee Concept Hotel
Guest User
Junior Suite Pool Access Upper Floor Double
Stayed in 5. 2024
Solo travelers
9 review
4.2/5
Very Good
Posted on 10.5.2024
It’s was a beautiful hotel but I ended up getting food poisoning from the breakfast on the first day, it was a long 2 days but eventually I got out of it. Other then that the staff was helpful when they could understand what I was trying to communicate, a little disorganized at times but they always found a way to help. It’s a little bit of a walk each time from the main road but it’s private and beautiful layout with great rooms.
conor
Junior Suite With Terrace Double
Stayed in 4. 2024
Couples
1 review
1.0/5
Posted on 5.7.2024
Terrible stay at this hotel. Room was dirty, marks on the floor, broken flooring, brown marks on the wall by the toilet. Food for breakfast was the worst we had, flies all over the items and hardly any choice, often empty platters from the buffet. Hotel itself seemed a bit dated and overpriced considering we stayed at much nicer hotels for less in Bangkok, Chiang Mai and Koh Yao. Avoid this hotel and try somewhere else!
Response from Property: Dear Conor,Thank you for sharing your feedback with us.We sincerely apologize for the disappointment you experienced during your recent stay. It is disheartening to hear that the cleanliness of your room did not meet our usual standards and that you encountered issues with the breakfast service. Please rest assured that we are taking your comments seriously and will address these issues with our housekeeping and kitchen teams to ensure immediate improvements.Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. We would appreciate the opportunity to make it up to you on a future visit. Please feel free to contact us directly if there is anything else we can do to enhance your experience.Warm regards,Siripong Chiamchamnong,Guest Experience Manager
Guest User
Junior Suite Pool Access Upper Floor Double
Stayed in 4. 2024
Couples
1 review
2.5/5
Posted on 12.4.2024
This hotel shows discriminate to Chinese people. The reception offers the worst room to Chinese,usually the tail room or the room at the corner. If you want to change the room you have to fight with the reception staff,which is annoying cause we are going vacation,not to fight around. The attitude of staff are wired,sometimes even rude. Hate that!Chinese people paid high price for the room and what we got is the worst room and rude service!Please avoid this ****** hotel.
Response from Property: Dear GuestWe have never heard this complaint by any prior Chinese guest nor is it true of the process of how our suites are provided. All rooms are delegated based purely on booking unless a specific request is made at the reception. All nationalities are welcome at our establishment and we have even taken measures such as dishes in our breakfast buffet based on previous insights and feedback by Chinese guests. Moreover, whether corner or middle our suites are designed to be of the same quality and nearly identical to prevent this exact issue.Best regards,Metadee Concept Hotel
Ethan Adrian
Junior Suite With Terrace Double
Stayed in 8. 2024
Couples
4 review
5.0/5
Outstanding
Posted on 8.8.2024
Beautiful hotel with great facilities and a gorgeous pool
Response from Property: Dear Ethan Adrian,Thank you for your kind words! We’re delighted to hear that you enjoyed the beauty of our hotel, the facilities, and the pool.Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay.Best regards,Siripong ChiamchamnongGuest Experience Manager
Pooooopp
Executive 3 Bedroom Mountain View
Stayed in 8. 2023
Family
1 review
4.5/5
Great
Posted on 8.9.2023
Overall the stay was good, the facilities at the swimming pool are fun to play with. There are quite some variety to choose at breakfast, only issue is the cook at the omelette counter was black faced and not welcoming.
Response from Property: Dear PoooooppThank you for your considerate review! We are glad to learn that you had a satisfying experience yet we will take your comments into consideration about the specific service incident and look into it further. It would be our pleasure to welcome you back once again for an even greater stay.Best regards,Metadee Concept Hotel