Guest User
September 21, 2024
The hotel had a power outage on the day I went there, and the power didn't come until 10pm, which made the room very damp. Finally, I had to move to the floor above the reception. The room type was different and cheaper than the one I booked. They even told me that I booked through Ctrip, not the official website, so I couldn't get a refund for the price difference? ? After many communications, I got a refund through Ctrip, but there was no compensation for the power outage. The hotel facilities are clean but not really new, and problems with the old wires may occur frequently! It was a very unpleasant stay!
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