SpringHill Suites Pigeon Forge

This hotel is older or needs to be updated. It is close to a lot of venues and restaurants but I would never return. The front desk lady was so rude and NEVER at her desk. There are so many other nicer hotels in the area to stay at for the same price.

We stayed at this location during Spring Break and it did not disappoint! I admit I was a bit leery after reading the latest reviews but we were pleased with our stay. We were on the second floor and the room appeared to have been refreshed in terms of furnishings. Everything was clean and tidy. The bathroom was clean and spacious. We were traveling with 2 young children and the seating area had a very large pullout trundle couch which was great for lounging. The hot breakfast was greatly appreciated but it was pretty crowded on both days during our stay. We were able to grab our food and enjoy it in the comfort of our room. There's a small fridge and microwave in each room plus a very large size walk-in closet. For anyone who needs EV charging, there is one single charger by Blink. The rate was obscenely high - even higher than a Tesla supercharger. We had selected this hotel because of the EV charger but unfortunately, this feature did not work out for us. There are Tesla superchargers in the parking lot of the Island. Luckily, we found that we could easily walk to places in order to minimize our need to charge our EV. There is a fun mini-golf spot (pirates and mermaids) about a 10-min walk, Publix supermarket was another 15-min walk and the Island was about 20-min walk. We noticed there was a lot of traffic on the Parkway and walking seemed like a must faster option, especially during peak times like around dinner time. I would recommend this hotel for anyone visiting the Pigeon Forge/Gatlinburg area.

We were unable to check in until 6pm. Check in was at 4pm

Check in was a little slow. Only one person working during the busiest time for check ins. The associate that checked me on was very nice and helpful. Hotel is in a good location and clean.

The staff at this hotel is so friendly and helpful. From check-in to check-out, the process was easy and quick. The breakfast was hot and good and the staff was there cleaning and making sure everything remained stocked the whole time. The hotel is within walking distance (or a quick drive) to a lot of the attractions of Pigeon Forge. I would definitely recommend this hotel.

Nice location

Overall great stay! Clean, nice room, friendly staff, easy check in. Free breakfast was great, had a nice setup with variety.

The property was in a good area. Close to shopping and dining. However, the inside was not in good condition. The carpets were all filthy and stained and the room smelled like an ashtray. If I had known this before checking in I would not have stayed.

Excellent stay. The only issue is the breakfast area was too small for the number of guests. Food quality was excellent and kitchen staff was excellent.