I have to be honest, I was scared of what we will walk into when I read some of the reviews. Honestly, the hotel was VERY NICE! (coming from someone with OCD about hotels) Don't believe all you read! Keith at the front desk was very nice and had a great recommendation on best pizza...THX KEITH! Now, I will say being a pet friendly hotel the elevator did have a faint odor of dog when we checked in. BUT, was gone the next day and for the the remainder of the stay (3 days on 4th floor). Bed/pillows were very comfortable and room was very clean. The size of the TV was amazing and had FREE movie channels. Our only complaint was that breakfast was only served until 930am on the weekend. Breakfast was nice, scrambled eggs/sausage, biscuits/gravy, variety of muffins/bagels/breads/cereal and make your own waffle station. Hotel is close to activities/Pigeon Forge *****. We will definitely stay here again and would recommend!