Our bed mattress was awful it so needs to be replaced immediately!!! Our room on 3rd floor with one elevator to far from my room. Temps low n frozen by time we got to our room we're in our 70's so can't run like the youngins! Staff could have been more pleasant they don't seem to be happy...maybe they need a raise, however Breakfast was awesome! I would grade ur place a low B. Would we stay there again "No" our backs not Happy!!!