Best Western Inn of Pinetop

Great place to stay! Breakfast was excellent - Bacon, sausage, eggs, pancakes... Staff was super polite and the beds were comfortable!

Staff was friendly and helpful. They bake fresh cookies in the evening for your enjoyment, had hot coca and coffee and breakfast each morning.

The stay was amazing, extremely accommodating in every way.

I’m glad I changed hotels to this one. The staff was so nice and the room was so clean. Pillows are great, bed wasn’t too firm which is a plus for me. They listened to my requests and I was able to check in early since my room was ready. Thank you

We arrived at night and the parking lot might have been lit up better. However, in the daylight, the property was excellent. Decked out forthe holidays. A microwave and fridge with a freezer in the room. Comfortable bed, and great shower.

The location is extremely convenient for all types of amenities and the staff at GW continue to be courteous and attend to guest needs efficiently. It's a definite pleasure to stay at this Pinetop Best Western!

This facility had several pluses- comfortable bed, takes pets including cats, great price, room heat/cool system quite & room coffee was above normal. Minuses- breakfast area not managed well, no elevator, & verify your bill

First off, the rate we were given was low, which was appreciated, but after seeing the room we felt that was a fair rate. This is a very dated place, but is clean and the parking lot was safe, and it was super quiet (I don’t think there were a lot of guests in the hotel when we stayed). The front desk attendant was extremely nice and helpful. That said, there were a few things that would keep me from staying here again. 1) the room smelled strongly of Febreeze. So strongly it was overwhelming and made me instantly nauseous. In hindsight, I should have gone to the desk and found another place. I have health issues that make these strong “air fresheners” a huge problem for me. We aired out the room for a couple hours and left fan running all night and it was tolerable. 2) this is a TINY room. It’d probably be ok for a solo traveler. The bathroom was minuscule and there really wasn’t anywhere to set down bags in the room other than one smallish desk. There was an odd outdoor plant stand in the room that I guess was meant to be a table? 3) tv could only be turned off by pushing power on TV (remote turned it on but not off) 4) breakfast wasn’t stocked very well and had to ask for napkins. Also there were some folks at breakfast that gave off strong “long term guests” vibe. 5) if I was disabled, I wouldn’t stay here in the winter. The handicapped spaces were two solid sheets of ice. Very dangerous. 6) the door. You really had to pull it hard to get it to actually shut. All in all, it’s adequate but not a place I would stop at again, nor pay a high room rate.

Kudos to Valerie front desk in the morning. This girl takes care of breakfast and the front desk at the same time with a smile on her face the entire time doing her job very well. Pros. Everything worked in the room. Cons. Business Center wasn't working, I asked the afternoon front desk if it was working . But she was more concerned with talking on her private phone than answering a simple question. The microwave in my room, the inside, plate, was disgusting with dirt. The room was not very clean. The daily rate is very high for the service provided.