Hampton Inn & Suites Charlotte/Pineville Reviews

Our room was not available. The property said it was Expedia’s fault. They tried to recommend that 2 adults and 3 teenagers stay in a room with 1king bed, or go somewhere else. It was almost midnight when we arrived after 15 hr drive. After my husband had a 20 min convo about how we need them to figure it out, they finally agreed and spent another 20 mins looking for accommodations and finally decided to comp us a connecting room, which we appreciate, but should have been handled when the reservation was received and paid for 2 weeks prior. Breakfast was pretty good. There were no towels for us to shower. I had to ask twice, on our last day they said they would bring some but never did, at least not before check out. Everyone seemed bothered to do their work. The pool was out of order. Overall, the hotel was just ok, but the customer service is lacking. They need to be more proactive and guest should not have to beg for them to do their jobs.