The room was nice and breakfast was very good. One of the main reasons for booking at this hotel was the indoor pool but it was not in service and there was no remedy offered. We wanted our room cleaned (beds made, fresh towels) so we made an appointment but the person who made the appointment made it for 3:30 (at our request) but the cleaning service left at 3:00 so we didnt get our room cleaned. We had a child with us and because there was no pool and little to do at the hotel we checked out a day early wasting $120.00. So although there were some good things about the hotel the pool was a big amenity that was just overlooked with no compensation, unexpectable. Also the juice machine was broken at breakfast but again no remedy. That an easy fix by putting out a few cartons of juice. This hotel seems to fall short when it comes to problem solving or compensation.