The Vintage House - Douro

Beautiful hotel in a wonderful location. Every room had a view. Facilities are a bit dated and our room had a big stain on the carpet. Reception staff were not very knowledgeable but the restaurant staff were great!

Beautiful place , great location and great breakfast

This supposed 5 stars hotel charged us 368 euros per night, but offers zero amenities, they do not have a SPA, the rooms are old, the river view was blocked by trees, no elevator to access to the rooms, and the grand finale was the train passing each hour making the building tumble. We decided to leave the hotel and change into a better one.

We absolutely loved our stay at the Vintage House in Douro. The hotel team was extremely helpful from before we arrived (sending recommendations for wineries, restaurants, viewpoints, booking transportation, timely responses, etc.) and continued their top-notch service throughout the stay. The hotel is well-located by the Pinhão train station for those traveling by train from Porto. Our room was comfortable, breakfast was great, and the hotel has several dining options on-site. Highly recommend Vintage House when visiting the Douro Valley.

Unique Experience!

Overpriced Tasteless Food - the restaurant was completely empty but the staff refused to let us sit at a 4 person table that had a view because there were only 2 of us. Had the cod fish which was absolutely awful. Cod was dry and chewy. Potatoes were dry and tasteless. The greens were also very chewy and hard to swallow. Everything was over-salted. Worst eating experience of my whole trip to Porto.

In the world of travel, not all surprises are pleasant. My recent stay at The Vintage House Hotel was a stark reminder of this. Advertised with a charm that hinted at nostalgia, the reality was a far cry from what was promised. Here's a breakdown of my experience: • Aged Beyond Charm: The hotel, including my room, was not just "vintage" but profoundly old and dated. A step back in time, but not in a good way. • Cleanliness & Comfort: My room was not only dirty but carried a persistent smell of mold. It was a clear sign of neglect and a lack of maintenance. • False Advertising: The pictures and descriptions that wooed me were misleading. The reality was a room that felt forgotten by time, without any of the promised luxury. • View: The only view from my window was a collection of old cars, hardly the scenic vista one might hope for during their stay. • Sleepless Nights: A surprisingly bright fire alarm light above the door pierced the darkness, making sleep impossible. • Service & Management: Encounters with the hotel staff and management were beyond disappointing. Issues were met with gross indifference, and my concerns were not adequately addressed. • Corporate Indifference: Seeking resolution, I reached out to the corporate office, only to be met with a dial tone. My call for help was literally hung up on. To fellow travelers, consider this a cautionary tale. The allure of "vintage" hides a reality of neglect, indifference, and disappointment. My advice? Stay far away from The Vintage House Hotel. There are countless options where your general hygiene, guest comfort and satisfaction are a priority. Sadly, this hotel is not one of them.