Top rated hotels in Plainfield

SpringHill Suites Indianapolis Airport/Plainfield
4.3/546 Reviews
Well I can’t give enough high marks to the team on night of 216 2024. We had driven 3 hours in a Blizzard ( my term) to Indy Airport. We have an Apt in Fl..Plane delayed because of weather. Finally boarded. Then after 45 minutes or so on plane announced “pilots had timed out”. Deplaned. Gerald started feeling bad and a five hour delay getting to Tampa wasn’t Going to work. Road’s terrible, so decided to drive to Plainfield IN to see if could find room. Drove to Springhill Suites..walked in (no reservation) Sharon at front desk said all hotels full because of a big basketball tournament. said I could go to Avon. I groaned. I said I have a 93 yr old out in car not feeling well. Teresa Taylor jumped in and said “ let me check..we can’t have a 93 yr old out in cold”. There had been a recent cancellation..she jumped into action..Sharon took my Drivers License..I went to car to get CC..she said might be pricey..I said I’ll take it whatever. It was going to be $300 +..but worked out after booking a bit lower. Teresa got us into a ground floor room Gave us toothbrushes..tooth paste..a comb. Gerald had a rough night. I took him to Emergency Room next morning..knowing how full you were I ask Holly? If I would need room if they admitted him..she said don’t worry Will get you a room. So (sorry this is long) Teresa needs a raise…you need to keep her happy as management..such an asset. Teresa told me where McDonalds was..got a sandwich. Sharon was cleaning off her car in parking lot when I returned..gave me a hug..told her to be careful as roads terrible ( She had on a beautiful coat.. a woman thing). So thanks again to everyone for your kindness. Carol

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