Fairfield by Marriott Hotels in Plano

When checking in, was told about all the things that didn't work or wasn't open. Using key cards at doors didn't work. Didn't hear that and was locked out for 20 minutes until someone let me in. Pool and laundry room was closed. Was told we could use a pool 10 miles away at another hotel. No face towels were available, had to use hand towels until some were available the next day. Some of the hand towels were so worn you could see through the worn areas. Extra pillows didn't have pillow cases, just dust covers. Called the hotel personally to request connecting rooms. When checking in, was told rooms were together but found out they were across from each other. When inquiring why we could not get connecting rooms, was told hotel didn't have double rooms that connected. No one told me that when I called the first time with the request. Had two rooms and the 2nd room toilet wouldn't stop running so family members were moved to another room, but on another floor. Stayed for 4 nights, all key cards had to be rekeyed 1 to 2 times every day because they just quit working. Toilet is a small low toilet, like a daycare child sized toilet. TV only had around 10 channels and those were the major network channels and news channels. Although the rest of the channels showed up in the channel lineup, they didn't play. Remote was slow to react to pushing buttons. If you pushed the up/down button more than 6 times, it hesitated and you had to wait until it caught up. Air conditioner was loud in one room that it drowned out the tv. One room had stains on sheets and family member had to change out the sheets on their own. Granted, we had a very late check in, but the sheets shouldn't have had stains on them. Slow working elevator. Out of all of this, had no complaints against the hotel staff. They were friendly and apologetic.

Stayed for 2 nights and was upgraded to a suite on the fourth floor. Highlights: 1. The lobby/breakfast area is big. They had lemon water and cookies (complimentary) at the entrance right across from the check-in desk. 2. Courteous and friendly staff through out the property. 3. It took about 35mnts. in a car to drive from the Dallas airport to the hotel. If you are picking up a rental car from the Dallas offsite Airport location, add another 20mnts. 4. The hotel location is good. There is a shopping center right across from the hotel and many restaurants with in easy driving distance. 5. Breakfast- decent enough for a quick bite and go. They had yogurt, coffee, juice, cereal and may toppings(nut, raisins, coconut shreds etc.), fruit and some hot options(eggs etc.) 6. Bed was comfortable, clean bath room with a walk-in shower and a big working desk. 7.Car parking available and is free. Special mention: -Thank you Amanda for the room upgrade. -Johnay and Austin were very friendly and made sure the check-in process was super smooth and fast. -Oralia for taking care of the house keeping needs. Tips: -If you run outdoors in the morning, either use the side walks or the big parking lot of the shopping center across from the hotel. Also, the hotel offers a map for running (1mile and 5 mile routes).Ask the front desk. -If you like eating vegetarian food, there are 2 options A2B and Saravana Bhavan. Both these restaurants are about a mile from the hotel. Check them out! Overall recommend the hotel and will return.

I had maid my reservation for the wrong day so when i showed up to the hotel they could not see i has a reservation or not. But the front desk person michael was able to find my reservation and change it for me so i was able to check in without any problem. I had thought i would be charged for having to change my reservation but michael assured me that i would not be. Im sure most other hotels would have told me im out of luck and to come back when my reservation was for but not here. The hotel was nice and clean and the bed was very comfortable.