Top Hotels in Plano with Spas

The gentleman that was working the front desk the Saturday morning during our stay was extremely accommodating and friendly! I wish I would’ve gotten his name. 1 of the female staff (7a-3p shift when we checked in on Friday) was very friendly when I was speaking with her.. the gentleman that I’m guessing is an AGM type that was “checking” cleaned rooms before check-in on Friday never once acknowledged us even when standing in front of us... and the female 2nd shift employee was a typical 2nd shift employee. Busy with everything going on, but nice enough. The room was well enough clean, except the carpet needed to be vacuumed. It would’ve been good if the syringe with other trash in the parking lot would have been picked up at some point during our 3 day stay. But for the rate, guess beggars shouldn’t be choosers.

I reserved a suite for my mom and me to stay in for 1 night as she was having surgery next door at the heart hospital. I was checked in a timely manner and my room looked like the pictures on the website. It was fairly clean except for all the dog hair on the floor and food crumbs left over from previous guests in multiple places on the carpet! It was clear they skipped the vacuming! I slept on the pull out sofa and I checked upon arrival for sheets and blankets. I didn't see a blanket and called to the front desk the man working there was very irritated that I asked for a blanket. he said I could come get one. So with my room being the farthest from lobby, I made my way down there. No blankets!! I was told and no offer to get me one. When I did verify and asked are u sure? He said he'd go tear up a bed for me and bring it to me! That is when i notified him of the pet hair and food. he was not happy that i asked for housekeeping to come and vacuum! So beware he's a little crabby!! I used the fitness room which needs help! Very minimal! The breakfast was served in the mornig but n o details at chek in when it was hours etc! It was okay . typical hotel breakfast nothing to brag about! All in all it fit our needs for a overnight stay!

I had ******* there but there was no blow dryer or fridge,It deserves 2.3 out of 5

For self-driving travel, it is located on the edge of the highway, and the high-speed noise is quite loud at night, so the transportation is convenient, but it is not suitable for guests who have high requirements for quiet sleep at night.

Management was extremely rude and disrespectful regarding their breakfast dining rules. Kitchen staff came out and uncovered our plates to count how much food we each had. Which was only one waffle a plate and we are a family size of 7. Then as we were going to head outdoors to our car to eat. They began yelling saying can't you read you can't bring food out. We then told them we were going to our vehicle in which they proceeded to say we were lying. So we threw the plates away. When we told them we threw it away they still proceeded to say we were lying about that and ran behind the desk asking for our room number and Ids, and then grabbed the phones threatening to call police over something so simple. We were trying to handle it respectfully but they escalated the situation. Plus, they all spoke Spanish. We also witness them yell at a Spanish speaking woman because she arrived to breakfast 5 minutes late and the kitchen woman snatched the plates out of her hands and told her No very loudly and to go back to her room, breakfast is at 9:00. I will never stay at this establishment again and would advise others to beware of how they talk to customers.

Convenient transportation, convenient parking, good swimming pool, moderate breakfast, is a standard American medium-sized hotel, good value for money, can be used as a good choice for accommodation in the Plano area.

Overall good, the address of the hotel is also relatively safe, it is not convenient to enter and exit, on the highway, but the United States is big, it is necessary to have a car.

We stay at this property at least 6 times in the year because my husband business. We are always more than happy. We always see a improvement. Is very clean and excellent service at this location. Breakfast is amazing and the staff is very professional.